1 reviews | Active since Feb 2024
Utter pathetic service
If I could give a zero star I would.
I have been struggling with Mweb & Openserve for 3 days just to switch over a line.
Our free trial with Openserve ended three days ago and we confirmed to move over to Mweb as our ISP but that was a mistake, they are quick to confirm your package and tak your order processing fee from a debit order but will take their sweet time to switch over the line from Openserve.
The amount of airtime I wasted on calls only for different agents to give me different stories, each with their own version and no one’s stories aligning to how long a switch over takes.
Itter pathetic service, I am being promised to be phoned back but nothing is happening, no one knows what is going on everyone says it is out of their hands and they are waiting for Openserve to do the activation, when you phone openserve the agents say they have never heard of a client needing to phone them to switch over.
What is going on? Why must I continue to call out hubdreds of rands of airtime only to not get an answer.
I am quite dependable on wifi as I study online and I have already missed 3 days of classes because of this issue.
I will never recommend Mweb for anyone.
We can understand how stressful and frustrating this situation must be for you. Being without a working connection for several days — especially when you rely on it for online studies — and having to spend time and airtime trying to get clear answers would leave anyone feeling disappointed and concerned. To help move this forward, we’ve escalated your order to our Order Provisioning Team so they can review the status of the line switch with Openserve. They will investigate what may be causing the delay and provide you with feedback directly once they have more clarity on the activation process. Your experience and the feedback you’ve shared are important to us, as situations like this highlight where communication and the provisioning journey need to be improved. Thank you for taking the time to bring this to our attention while the team works on getting you the update you need. T^
We can understand how stressful and frustrating this situation must be for you. Being without a working connection for several days — especially when you rely on it for online studies — and having to spend time and airtime trying to get clear answers would leave anyone feeling disappointed and concerned. To help move this forward, we’ve escalated your order to our Order Provisioning Team so they can review the status of the line switch with Openserve. They will investigate what may be causing the delay and provide you with feedback directly once they have more clarity on the activation process. Your experience and the feedback you’ve shared are important to us, as situations like this highlight where communication and the provisioning journey need to be improved. Thank you for taking the time to bring this to our attention while the team works on getting you the update you need. T^
Thank you for giving us the opportunity to assist. Our team is actively reviewing the matter and will be in touch with you soon to provide clarity on the status of the line switch and the steps being taken to resolve it. T^
Thank you for giving us the opportunity to assist. Our team is actively reviewing the matter and will be in touch with you soon to provide clarity on the status of the line switch and the steps being taken to resolve it. T^