NP
Naledi P
1 reviews | Active since Oct 2012
21 Apr 2026, 13:03
Useless Watsapp line, Live chat and billing customer call center
I have been trying to get hold of the customer service/ billing team without any luck. I have been trying on the watsapp number and phone calls go unasnwered after holding for more than 10 minutes while the auto speaker advised you are first in line. The watsapp and live chat are useless
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
21 Apr 2026, 13:17Hello Naledi,
We understand how frustrating it is to try multiple contact channels and still not reach the billing team, especially when you are advised that you are first in line but do not receive assistance. This kind of experience can make it difficult to get your query resolved.
To assist you further, we’ll need a bit more information regarding your billing query so it can be directed to the correct team.
Please send us a direct message on Hello Peter with a brief description of the issue along with your account details, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team
We understand how frustrating it is to try multiple contact channels and still not reach the billing team, especially when you are advised that you are first in line but do not receive assistance. This kind of experience can make it difficult to get your query resolved.
To assist you further, we’ll need a bit more information regarding your billing query so it can be directed to the correct team.
Please send us a direct message on Hello Peter with a brief description of the issue along with your account details, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team
Mweb's reply21 Apr 2026, 13:17
Official
Hello Naledi,
We understand how frustrating it is to try multiple contact channels and still not reach the billing team, especially when you are advised that you are first in line but do not receive assistance. This kind of experience can make it difficult to get your query resolved.
To assist you further, we’ll need a bit more information regarding your billing query so it can be directed to the correct team.
Please send us a direct message on Hello Peter with a brief description of the issue along with your account details, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team
We understand how frustrating it is to try multiple contact channels and still not reach the billing team, especially when you are advised that you are first in line but do not receive assistance. This kind of experience can make it difficult to get your query resolved.
To assist you further, we’ll need a bit more information regarding your billing query so it can be directed to the correct team.
Please send us a direct message on Hello Peter with a brief description of the issue along with your account details, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team
NP
Naledi P's updateReviewer Update
21 Apr 2026, 13:36Thank you for your speedy response. Please advise how do I send a direct message? Reply Privately?
NP
Naledi P's update21 Apr 2026, 13:36
Reviewer Update
Thank you for your speedy response. Please advise how do I send a direct message? Reply Privately?