USELESS, USELESS, USELESS !!!!!!!!!!!!!!!!!!!

I have been a loyal customer of mweb for quite some time... I could not pay my bill as I did not work then they suspended my internet which was fair. After I paid the amount they insisted, I got my internet back, this was around month end so it was pro- rata'd. I had to be refunded over R600. I downgraded my plan telephonically and now my bill is more than it was before I downgraded. TRY TO GET SERVICE, ****ING NON EXISTING. USELESS CUSTOMER SERVICE. You get hold of a agent on the chat feature, they talk until it comes to the billing part then they silence you. DO NOT MAKE USE OF THEM. I wish they see this, not that customer service matters to them anyway.