Useless. ***********. Trash.
It has been close to 2 months. I still don't have my refund and they have their router back. I paid on the day of order to fast track this *******. They are the most useless *********** people ever.
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
12 Jun 2026, 09:10Hi Xani,Waiting close to two months for a refund after already returning the router is understandably frustrating, especially after paying to fast-track the process and still not receiving any resolution. At this point, it’s important that this is properly tracked and resolved without further delay.To assist you urgently, please send us a private message with your account details so we can locate your case immediately and follow up with the relevant team handling your refund.Once received, we’ll pick this up and ensure you receive a clear update on progress.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 09:10
Official
Hi Xani,Waiting close to two months for a refund after already returning the router is understandably frustrating, especially after paying to fast-track the process and still not receiving any resolution. At this point, it’s important that this is properly tracked and resolved without further delay.To assist you urgently, please send us a private message with your account details so we can locate your case immediately and follow up with the relevant team handling your refund.Once received, we’ll pick this up and ensure you receive a clear update on progress.Kind regards,
The Mweb Team
The Mweb Team
's updateReviewer Update
12 Jun 2026, 10:31Sort this **** out. Your apologies mean nothing
's update12 Jun 2026, 10:31
Reviewer Update
Sort this **** out. Your apologies mean nothing
Mweb's replyOfficial
12 Jun 2026, 11:26Hi Xani,We can see you've provided your banking details; however, we're still unable to locate your Mweb account with the information currently available.To allow us to investigate the refund status and engage the relevant team, please send us your Mweb account number or the email address linked to the account via private message.Once we have those details, we'll be able to locate the account and follow up on the refund matter without further delay.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 11:26
Official
Hi Xani,We can see you've provided your banking details; however, we're still unable to locate your Mweb account with the information currently available.To allow us to investigate the refund status and engage the relevant team, please send us your Mweb account number or the email address linked to the account via private message.Once we have those details, we'll be able to locate the account and follow up on the refund matter without further delay.Kind regards,
The Mweb Team
The Mweb Team
's updateReviewer Update
13 Jun 2026, 11:16Useless
's update13 Jun 2026, 11:16
Reviewer Update
Useless
's updateReviewer Update
14 Jun 2026, 14:1615th June that money better be in my account cleared. I have logged a ***** case and will be going to Saps for this. Mweb is so effing good for nothing.
's update14 Jun 2026, 14:16
Reviewer Update
15th June that money better be in my account cleared. I have logged a ***** case and will be going to Saps for this. Mweb is so effing good for nothing.
Mweb's replyOfficial
15 Jun 2026, 13:18Hello Xani,
We can confirm that the refund request was submitted to the Finance teams who manage all refunds. To move things forward, we have logged an urgent follow up with that team and requested they email you with a refund status update ASAP.
Kind regards,
The Mweb Team
We can confirm that the refund request was submitted to the Finance teams who manage all refunds. To move things forward, we have logged an urgent follow up with that team and requested they email you with a refund status update ASAP.
Kind regards,
The Mweb Team
Mweb's reply15 Jun 2026, 13:18
Official
Hello Xani,
We can confirm that the refund request was submitted to the Finance teams who manage all refunds. To move things forward, we have logged an urgent follow up with that team and requested they email you with a refund status update ASAP.
Kind regards,
The Mweb Team
We can confirm that the refund request was submitted to the Finance teams who manage all refunds. To move things forward, we have logged an urgent follow up with that team and requested they email you with a refund status update ASAP.
Kind regards,
The Mweb Team