Useless Tech Support

So apparently today there was internet outage so I couldn't connect to internet so was my whole estate, everyone then confirmed that the issue was resolved but I still couldn't connect so later I decided to call tech support and I spoke to useless Jan who failed dismally to help me, the call was taking so long I asked him if he would call back if I got disconnected which he responded that oh no we don't make outgoing calls... which if your call gets disconnected you literally on your own.. As long as Mweb keeps taking your money they couldn't care less if your query is resolved or not, I got disconnected, spent a fortune on that call and on data that I had to buy since useless Jan could not call me back and could not resolve my issue. Can someone phone me in the morning to connect me or cancel my service for free so I can go to a pro customer service provider!