Useless service, shocking and disgusting

Where do I start? We have a problem with our connection, and have been trying for a couple of days to resolve. The best we get is the back-end tech support to address our problem a week later. So what, must we sit at home without internet for a week? What a joke. It is quicker to deactivate and buy a new product. This is insane, especially in the competitive fibre market. Front-end tech support team can only advise so much, and they don't even have the tools to address authentication issues that only back-end can see. Sort your **** out.