GL
Galliane L
1 reviews | Active since Oct 2014
03 Jun 2026, 14:39
Useless Service Provider
MWEB ought to close shop the business is either none-existent or *********** staff. Been holding the line for a combined 6 hours the OTP's never materialize as of today I am merely attempting to contact MWEB with my cancellation notice, however even this is an impossible task. Truly the worst in the industry.
Helpful (0)
Replies (10)0
Replies (10)
Mweb's replyOfficial
03 Jun 2026, 14:46 Hello Galliane We understand how frustrating this has been, especially after spending so much time trying to get through and not receiving the OTP needed to proceed. Not being able to action a cancellation request quickly and easily is not the experience we want for you. The difficulty you’ve experienced with OTP delivery and extended hold times has been noted, as this directly impacts your ability to access the right support when you need it most. To move this forward, we have arranged for our Retentions team to review your profile and contact you directly to assist with your cancellation and guide you through the next steps as a priority. They will also ensure that the OTP and contact detail issue is addressed so there are no further barriers. Your feedback is important, and it’s being shared internally to improve both accessibility and response times. The focus now is on getting this resolved for you quickly and making the process as seamless as it should be.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply03 Jun 2026, 14:46
Official
Hello Galliane We understand how frustrating this has been, especially after spending so much time trying to get through and not receiving the OTP needed to proceed. Not being able to action a cancellation request quickly and easily is not the experience we want for you. The difficulty you’ve experienced with OTP delivery and extended hold times has been noted, as this directly impacts your ability to access the right support when you need it most. To move this forward, we have arranged for our Retentions team to review your profile and contact you directly to assist with your cancellation and guide you through the next steps as a priority. They will also ensure that the OTP and contact detail issue is addressed so there are no further barriers. Your feedback is important, and it’s being shared internally to improve both accessibility and response times. The focus now is on getting this resolved for you quickly and making the process as seamless as it should be.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
GL
Galliane L's updateReviewer Update
03 Jun 2026, 14:58Hopefully your retentions team will contact me this year given that as I am responding I am actually still on hold waiting for your call center to answer I have been number 5 for the last 2 hours
GL
Galliane L's update03 Jun 2026, 14:58
Reviewer Update
Hopefully your retentions team will contact me this year given that as I am responding I am actually still on hold waiting for your call center to answer I have been number 5 for the last 2 hours
Mweb's replyOfficial
03 Jun 2026, 15:12Our teams will be in touch with you as soon as possible.
Mweb's reply03 Jun 2026, 15:12
Official
Our teams will be in touch with you as soon as possible.
GL
Galliane L's updateReviewer Update
03 Jun 2026, 15:56Held the line for 2hours finally made it to number 1 in the cue and the team literally dropped the call
GL
Galliane L's update03 Jun 2026, 15:56
Reviewer Update
Held the line for 2hours finally made it to number 1 in the cue and the team literally dropped the call
Mweb's replyOfficial
03 Jun 2026, 16:56Hi Galliane,
Thank you for your follow‑up. We understand how frustrating it is to finally reach the front of the queue after waiting so long, only for the call to drop. When you’re actively trying to resolve something and experience repeated delays like this, it can be very discouraging. This experience has not matched the level of responsiveness we aim to provide, especially when you need timely assistance.
The matter remains with our Retentions Team and is being treated as a priority. They will be reaching out to you directly and assist with resolving your concerns.
We remain focused on getting this addressed and ensuring you receive the support you’ve been waiting for.
Kind regards,
Mweb Team
Thank you for your follow‑up. We understand how frustrating it is to finally reach the front of the queue after waiting so long, only for the call to drop. When you’re actively trying to resolve something and experience repeated delays like this, it can be very discouraging. This experience has not matched the level of responsiveness we aim to provide, especially when you need timely assistance.
The matter remains with our Retentions Team and is being treated as a priority. They will be reaching out to you directly and assist with resolving your concerns.
We remain focused on getting this addressed and ensuring you receive the support you’ve been waiting for.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 16:56
Official
Hi Galliane,
Thank you for your follow‑up. We understand how frustrating it is to finally reach the front of the queue after waiting so long, only for the call to drop. When you’re actively trying to resolve something and experience repeated delays like this, it can be very discouraging. This experience has not matched the level of responsiveness we aim to provide, especially when you need timely assistance.
The matter remains with our Retentions Team and is being treated as a priority. They will be reaching out to you directly and assist with resolving your concerns.
We remain focused on getting this addressed and ensuring you receive the support you’ve been waiting for.
Kind regards,
Mweb Team
Thank you for your follow‑up. We understand how frustrating it is to finally reach the front of the queue after waiting so long, only for the call to drop. When you’re actively trying to resolve something and experience repeated delays like this, it can be very discouraging. This experience has not matched the level of responsiveness we aim to provide, especially when you need timely assistance.
The matter remains with our Retentions Team and is being treated as a priority. They will be reaching out to you directly and assist with resolving your concerns.
We remain focused on getting this addressed and ensuring you receive the support you’ve been waiting for.
Kind regards,
Mweb Team
GL
Galliane L's updateReviewer Update
05 Jun 2026, 13:543 days later still no response, no OTP's forthcoming at this point in time MWEB simply choose to ignore their customers
GL
Galliane L's update05 Jun 2026, 13:54
Reviewer Update
3 days later still no response, no OTP's forthcoming at this point in time MWEB simply choose to ignore their customers
GL
Galliane L's updateReviewer Update
05 Jun 2026, 13:55All new potential customers please boycott MWEB they are a disaster and will not be good for your business
GL
Galliane L's update05 Jun 2026, 13:55
Reviewer Update
All new potential customers please boycott MWEB they are a disaster and will not be good for your business
Mweb's replyOfficial
05 Jun 2026, 14:32Hello GallianeWe can see how frustrating this has been, especially waiting days without receiving OTPs or feedback. That is not the level of responsiveness you should expect.To help get this resolved, please ensure your mobile number is correctly registered for OTPs by following these steps:
https://help.mweb.co.za/articles/account-and-billing/login-and-account-details/managing-user-profiles/account-notifications/internet-security/security-tips/how-to-register-your-mobile-number-for-one-time-pinPlease feel free to reach out to us via private message for any further assistance or discussion. We are here for you.
Kind regards,
The Mweb Team
- Log in to your Mweb account
- Navigate to your profile or account settings
- Select “Account Notifications” or security settings
- Add or update your mobile number
- Save the changes and request a new OTP
https://help.mweb.co.za/articles/account-and-billing/login-and-account-details/managing-user-profiles/account-notifications/internet-security/security-tips/how-to-register-your-mobile-number-for-one-time-pinPlease feel free to reach out to us via private message for any further assistance or discussion. We are here for you.
Kind regards,
The Mweb Team
Mweb's reply05 Jun 2026, 14:32
Official
Hello GallianeWe can see how frustrating this has been, especially waiting days without receiving OTPs or feedback. That is not the level of responsiveness you should expect.To help get this resolved, please ensure your mobile number is correctly registered for OTPs by following these steps:
https://help.mweb.co.za/articles/account-and-billing/login-and-account-details/managing-user-profiles/account-notifications/internet-security/security-tips/how-to-register-your-mobile-number-for-one-time-pinPlease feel free to reach out to us via private message for any further assistance or discussion. We are here for you.
Kind regards,
The Mweb Team
- Log in to your Mweb account
- Navigate to your profile or account settings
- Select “Account Notifications” or security settings
- Add or update your mobile number
- Save the changes and request a new OTP
https://help.mweb.co.za/articles/account-and-billing/login-and-account-details/managing-user-profiles/account-notifications/internet-security/security-tips/how-to-register-your-mobile-number-for-one-time-pinPlease feel free to reach out to us via private message for any further assistance or discussion. We are here for you.
Kind regards,
The Mweb Team
GL
Galliane L's updateReviewer Update
05 Jun 2026, 15:39Process followed still no fruit & joy, been attempting to have a private conversation however for 5 days MWEB does not answer their phones, online chat team does not respond, no OTP's forthcoming amidst having the correct contact number on my profile. Via this platform I was assured the retentions team agent would liaise with me still no luck - just holding on endless long hour calls
GL
Galliane L's update05 Jun 2026, 15:39
Reviewer Update
Process followed still no fruit & joy, been attempting to have a private conversation however for 5 days MWEB does not answer their phones, online chat team does not respond, no OTP's forthcoming amidst having the correct contact number on my profile. Via this platform I was assured the retentions team agent would liaise with me still no luck - just holding on endless long hour calls
Mweb's replyOfficial
05 Jun 2026, 16:31Hi Galliane,
We understand how frustrating it is to keep trying to get through for assistance over several days without success, especially when you’re relying on timely support.
We can confirm that our Retentions Team has attempted to reach you, but were unfortunately unable to make contact. To help us move this forward, could you please confirm your preferred contact number and suitable times for a callback? We’ll ensure the team makes another attempt to reach you and assist with resolving your concern.
Kind regards,
Mweb Team
We understand how frustrating it is to keep trying to get through for assistance over several days without success, especially when you’re relying on timely support.
We can confirm that our Retentions Team has attempted to reach you, but were unfortunately unable to make contact. To help us move this forward, could you please confirm your preferred contact number and suitable times for a callback? We’ll ensure the team makes another attempt to reach you and assist with resolving your concern.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 16:31
Official
Hi Galliane,
We understand how frustrating it is to keep trying to get through for assistance over several days without success, especially when you’re relying on timely support.
We can confirm that our Retentions Team has attempted to reach you, but were unfortunately unable to make contact. To help us move this forward, could you please confirm your preferred contact number and suitable times for a callback? We’ll ensure the team makes another attempt to reach you and assist with resolving your concern.
Kind regards,
Mweb Team
We understand how frustrating it is to keep trying to get through for assistance over several days without success, especially when you’re relying on timely support.
We can confirm that our Retentions Team has attempted to reach you, but were unfortunately unable to make contact. To help us move this forward, could you please confirm your preferred contact number and suitable times for a callback? We’ll ensure the team makes another attempt to reach you and assist with resolving your concern.
Kind regards,
Mweb Team