Useless service!!!!

Is Mweb owned by the government? because there service is just as ****. You can;t get hold of anyone, all hiding in some office some where, you can phone their contact numbers until you are blue in the face. you want to start billing me today, according to your email, but I don't have fibre or router yet. Just bill me, and I will hunt one of your top boys down and hurt him. Effing useless!!!