1 reviews | Active since Feb 2018
Useless Service
Good day I have joined MWeb fiber on 08 Feb 2022. To get installation completed. And that was the last I heard from them. 1.First invoice did not correspond as per prorata agreed 2. Debit order date not adhered too 3. After trying to send emails, which all come back undeliverable. 4. Numerous calls that goes for 15 minutes unanswered - I have Proof of screenshots 5. Can not set up a MWEB app with login - the seller of this product agreed that he would send all info via email - this was not done 6. When calling the helpline its asked you need to enter a pin - none is send 7. Calls goes days unanswered. 8. No one calls back After this I manually paid the invoice - After less than a month of service with them, I get another invoice of R4600 This is completely outrageous I Now ask that someone contact me - *** / *** / *** I will not call again nor email I have Screenshots of numerous calls and emails to MWeb as well as POP If my Fiber stays of a day longer I will not pay 1 cent further on this account and will switch the a different service provider
Good day
I have joined MWeb fiber on 08 Feb 2022. To get installation completed was fast, however - that was the last I heard from them.
1.First invoice did not correspond as per pro-rata agreed
2. Debit order date not adhered too
3. After trying to send emails, which all come back undeliverable.
4. Numerous calls that goes for 15 minutes unanswered - I have Proof of screenshots
5. Can not set up a MWEB app with login - the seller of this product agreed that he would send all info via email - this was not done
6. When calling the helpline its asked you need to enter a pin - none is send
7. Calls goes days unanswered.
8. No one calls back
After this I manually paid the invoice - After less than a month of service with them, I get another invoice of R4600
This is completely outrageous
I Now ask that someone contact me - ********** / ********** / ***********
I will not call again nor email
I have Screenshots of numerous calls and emails to MWeb as well as POP
If my Fiber stays of a day longer I will not pay 1 cent further on this account and will switch the a different service provider
Good day
I have joined MWeb fiber on 08 Feb 2022. To get installation completed was fast, however - that was the last I heard from them.
1.First invoice did not correspond as per pro-rata agreed
2. Debit order date not adhered too
3. After trying to send emails, which all come back undeliverable.
4. Numerous calls that goes for 15 minutes unanswered - I have Proof of screenshots
5. Can not set up a MWEB app with login - the seller of this product agreed that he would send all info via email - this was not done
6. When calling the helpline its asked you need to enter a pin - none is send
7. Calls goes days unanswered.
8. No one calls back
After this I manually paid the invoice - After less than a month of service with them, I get another invoice of R4600
This is completely outrageous
I Now ask that someone contact me - ********** / ********** / ***********
I will not call again nor email
I have Screenshots of numerous calls and emails to MWeb as well as POP
If my Fiber stays of a day longer I will not pay 1 cent further on this account and will switch the a different service provider