HS
Harry S
1 reviews | Active since Feb 2019
10 Sept 2026, 11:19
Useless service
Since 1 Sept 26, we cannot see the usage for our Telkom LTE, that we got through Mweb, it says no product connected, your agent on whattsapp said it will be sorted whithin a day, this is day 10 still no usage reading, does not help phoning as no one answers and you live chat takes hours to get bsck to me, maybe it's time to get my LTE direct from Telkom
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Mweb's replyOfficial
10 Sept 2026, 11:45Hi Harry,
We understand how frustrating it is to still be unable to view your LTE usage after 10 days, especially after being advised that this would be resolved within a day.Please try logging out of your Mweb account completely, closing your browser, and then logging back in. If you’re using the Mweb App, please also close and reopen the app and check whether the LTE product and usage are displaying correctly.If the LTE product still shows as “No product connected” after these steps, please let us know here so we can assist you further.Kind regards,
The Mweb Team
We understand how frustrating it is to still be unable to view your LTE usage after 10 days, especially after being advised that this would be resolved within a day.Please try logging out of your Mweb account completely, closing your browser, and then logging back in. If you’re using the Mweb App, please also close and reopen the app and check whether the LTE product and usage are displaying correctly.If the LTE product still shows as “No product connected” after these steps, please let us know here so we can assist you further.Kind regards,
The Mweb Team
Mweb's reply10 Sept 2026, 11:45
Official
Hi Harry,
We understand how frustrating it is to still be unable to view your LTE usage after 10 days, especially after being advised that this would be resolved within a day.Please try logging out of your Mweb account completely, closing your browser, and then logging back in. If you’re using the Mweb App, please also close and reopen the app and check whether the LTE product and usage are displaying correctly.If the LTE product still shows as “No product connected” after these steps, please let us know here so we can assist you further.Kind regards,
The Mweb Team
We understand how frustrating it is to still be unable to view your LTE usage after 10 days, especially after being advised that this would be resolved within a day.Please try logging out of your Mweb account completely, closing your browser, and then logging back in. If you’re using the Mweb App, please also close and reopen the app and check whether the LTE product and usage are displaying correctly.If the LTE product still shows as “No product connected” after these steps, please let us know here so we can assist you further.Kind regards,
The Mweb Team