MB
Michael B
1 reviews | Active since Jan 2019
24 Mar 2026, 18:55
Useless service and systems
I have tried numerous times to get hold of customer support with no luck.
WhatsApp line still hasn’t gotten back to me and the App is as useless.
Our inboxes are filling up with spam. What has happened to your spam filters?
I am blocking senders on a daily basis.
Fix your issues Mweb!!!
Helpful (0)
Replies (18)0
Replies (18)
Mweb's replyOfficial
25 Mar 2026, 08:17Morning Michael.
Thank you for raising this with us. We understand how frustrating it is not to be able to reach support, especially while dealing with an increase in spam emails. This is certainly not the experience we want for you. Our team is available to assist, and we’d like to help get both your support query and mailbox concerns resolved as quickly as possible. Please send us a direct message with your account details so we can prioritise this for you and ensure you receive the support you need. Regarding the spam issue, there have been recent improvements to our filtering system. The spam monitoring system now learns from how emails are managed in your mailbox. To help improve detection going forward:
Kind regards,
The Mweb Team
Thank you for raising this with us. We understand how frustrating it is not to be able to reach support, especially while dealing with an increase in spam emails. This is certainly not the experience we want for you. Our team is available to assist, and we’d like to help get both your support query and mailbox concerns resolved as quickly as possible. Please send us a direct message with your account details so we can prioritise this for you and ensure you receive the support you need. Regarding the spam issue, there have been recent improvements to our filtering system. The spam monitoring system now learns from how emails are managed in your mailbox. To help improve detection going forward:
- Please move unwanted emails to your Junk folder instead of deleting them. This helps the system recognise and filter similar messages more effectively
- Continue blocking obvious spam senders where needed
Kind regards,
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 08:17
Official
Morning Michael.
Thank you for raising this with us. We understand how frustrating it is not to be able to reach support, especially while dealing with an increase in spam emails. This is certainly not the experience we want for you. Our team is available to assist, and we’d like to help get both your support query and mailbox concerns resolved as quickly as possible. Please send us a direct message with your account details so we can prioritise this for you and ensure you receive the support you need. Regarding the spam issue, there have been recent improvements to our filtering system. The spam monitoring system now learns from how emails are managed in your mailbox. To help improve detection going forward:
Kind regards,
The Mweb Team
Thank you for raising this with us. We understand how frustrating it is not to be able to reach support, especially while dealing with an increase in spam emails. This is certainly not the experience we want for you. Our team is available to assist, and we’d like to help get both your support query and mailbox concerns resolved as quickly as possible. Please send us a direct message with your account details so we can prioritise this for you and ensure you receive the support you need. Regarding the spam issue, there have been recent improvements to our filtering system. The spam monitoring system now learns from how emails are managed in your mailbox. To help improve detection going forward:
- Please move unwanted emails to your Junk folder instead of deleting them. This helps the system recognise and filter similar messages more effectively
- Continue blocking obvious spam senders where needed
Kind regards,
The Mweb Team
Best regards,
MB
Michael B's updateReviewer Update
25 Mar 2026, 08:38Your team is clearly too busy to assist as, like I said, I still have not received a response from Mweb. We have the App and WhatsApp number which do not respond. You need to sort out your systems. The customer service is terrible!
If you care to respond, my account number is ***
If you care to respond, my account number is ***
MB
Michael B's update25 Mar 2026, 08:38
Reviewer Update
Your team is clearly too busy to assist as, like I said, I still have not received a response from Mweb. We have the App and WhatsApp number which do not respond. You need to sort out your systems. The customer service is terrible!
If you care to respond, my account number is ***
If you care to respond, my account number is ***
Mweb's replyOfficial
25 Mar 2026, 08:51Hi Michael, thank you for your message and for sharing your concerns. We completely understand how frustrating it can be when support channels aren’t responding, especially while dealing with mailbox issues. To help us get a clearer picture, could you please confirm if you’ve had the chance to:
The Mweb Team
- Move unwanted emails to your Junk folder instead of deleting them, and
- Block any obvious spam senders?
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 08:51
Official
Hi Michael, thank you for your message and for sharing your concerns. We completely understand how frustrating it can be when support channels aren’t responding, especially while dealing with mailbox issues. To help us get a clearer picture, could you please confirm if you’ve had the chance to:
The Mweb Team
- Move unwanted emails to your Junk folder instead of deleting them, and
- Block any obvious spam senders?
The Mweb Team
Best regards,
MB
Michael B's updateReviewer Update
25 Mar 2026, 19:01Please access my mailbox and review the amount of 'junk' that I have moved there in the last couple of days. I have also blocked the senders. For more information, please contact me directly.
MB
Michael B's update25 Mar 2026, 19:01
Reviewer Update
Please access my mailbox and review the amount of 'junk' that I have moved there in the last couple of days. I have also blocked the senders. For more information, please contact me directly.
Mweb's replyOfficial
26 Mar 2026, 09:35Hi Michael, thank you for your message. We appreciate you taking the time to move unwanted emails to your junk folder and block the senders. Since you’ve done this, the system will now learn from the messages you’ve marked, helping to improve detection and reduce similar messages in the future.
For additional guidance, you can refer to this step-by-step guide on adjusting filters and improving spam management on your Mweb account: https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
We understand how frustrating dealing with spam can be and appreciate your patience while taking these steps. Following this guidance should help make your email experience smoother moving forward.
If you need any further assistance, you can send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
For additional guidance, you can refer to this step-by-step guide on adjusting filters and improving spam management on your Mweb account: https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
We understand how frustrating dealing with spam can be and appreciate your patience while taking these steps. Following this guidance should help make your email experience smoother moving forward.
If you need any further assistance, you can send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
Best regards,
Mweb's reply26 Mar 2026, 09:35
Official
Hi Michael, thank you for your message. We appreciate you taking the time to move unwanted emails to your junk folder and block the senders. Since you’ve done this, the system will now learn from the messages you’ve marked, helping to improve detection and reduce similar messages in the future.
For additional guidance, you can refer to this step-by-step guide on adjusting filters and improving spam management on your Mweb account: https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
We understand how frustrating dealing with spam can be and appreciate your patience while taking these steps. Following this guidance should help make your email experience smoother moving forward.
If you need any further assistance, you can send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
For additional guidance, you can refer to this step-by-step guide on adjusting filters and improving spam management on your Mweb account: https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
We understand how frustrating dealing with spam can be and appreciate your patience while taking these steps. Following this guidance should help make your email experience smoother moving forward.
If you need any further assistance, you can send us a direct message on Hello Peter, and our team will be happy to help.
Kind regards,
Mweb Team
Best regards,
MB
Michael B's updateReviewer Update
10 Apr 2026, 07:31On Wednesday the the of April 2026 I had a need to speak to Technical Support.
I called the support line and waited for over 40 minutes with no response. I tried the WhatsApp chat and waited over 4 hours - still no response to date and I tried the App and am still waiting for a response.
You really need to sort out these issues! The service response times are totally unacceptable!!!
Social media seems to be showing the same issues!!!
A ZERO for customer support!!!
Please don't respond with some stupid 'generic' type of response! DO SOMETHING ABOUT IT!!!
I called the support line and waited for over 40 minutes with no response. I tried the WhatsApp chat and waited over 4 hours - still no response to date and I tried the App and am still waiting for a response.
You really need to sort out these issues! The service response times are totally unacceptable!!!
Social media seems to be showing the same issues!!!
A ZERO for customer support!!!
Please don't respond with some stupid 'generic' type of response! DO SOMETHING ABOUT IT!!!
MB
Michael B's update10 Apr 2026, 07:31
Reviewer Update
On Wednesday the the of April 2026 I had a need to speak to Technical Support.
I called the support line and waited for over 40 minutes with no response. I tried the WhatsApp chat and waited over 4 hours - still no response to date and I tried the App and am still waiting for a response.
You really need to sort out these issues! The service response times are totally unacceptable!!!
Social media seems to be showing the same issues!!!
A ZERO for customer support!!!
Please don't respond with some stupid 'generic' type of response! DO SOMETHING ABOUT IT!!!
I called the support line and waited for over 40 minutes with no response. I tried the WhatsApp chat and waited over 4 hours - still no response to date and I tried the App and am still waiting for a response.
You really need to sort out these issues! The service response times are totally unacceptable!!!
Social media seems to be showing the same issues!!!
A ZERO for customer support!!!
Please don't respond with some stupid 'generic' type of response! DO SOMETHING ABOUT IT!!!
Mweb's replyOfficial
10 Apr 2026, 10:45Hello Michael.
We are here for you. This serves as a follow-up message. Please advise whether you still require any further support with the above email issue?
Kind regards,
The Mweb Team
We are here for you. This serves as a follow-up message. Please advise whether you still require any further support with the above email issue?
Kind regards,
The Mweb Team
Best regards,
Mweb's reply10 Apr 2026, 10:45
Official
Hello Michael.
We are here for you. This serves as a follow-up message. Please advise whether you still require any further support with the above email issue?
Kind regards,
The Mweb Team
We are here for you. This serves as a follow-up message. Please advise whether you still require any further support with the above email issue?
Kind regards,
The Mweb Team
Best regards,
MB
Michael B's updateReviewer Update
10 Apr 2026, 10:54DON'T GIVE ME A USELESS RESPONSE LIKE THIS!!! MY COMPLAINT IS NOT REGARDING AN EMAIL ISSUE!!! READ MY COMPLAINT AND DO SOMETHING ABOUT IT!
YOU NEED TO SORT OUT YOUR CUSTOMER SERVICE CHANNELS!!! WHAT DO YOU PLAN ON DOING TO RESOLVE THESE DISMAL SERVICE LEVELS????!!!!
YOU NEED TO SORT OUT YOUR CUSTOMER SERVICE CHANNELS!!! WHAT DO YOU PLAN ON DOING TO RESOLVE THESE DISMAL SERVICE LEVELS????!!!!
MB
Michael B's update10 Apr 2026, 10:54
Reviewer Update
DON'T GIVE ME A USELESS RESPONSE LIKE THIS!!! MY COMPLAINT IS NOT REGARDING AN EMAIL ISSUE!!! READ MY COMPLAINT AND DO SOMETHING ABOUT IT!
YOU NEED TO SORT OUT YOUR CUSTOMER SERVICE CHANNELS!!! WHAT DO YOU PLAN ON DOING TO RESOLVE THESE DISMAL SERVICE LEVELS????!!!!
YOU NEED TO SORT OUT YOUR CUSTOMER SERVICE CHANNELS!!! WHAT DO YOU PLAN ON DOING TO RESOLVE THESE DISMAL SERVICE LEVELS????!!!!
Mweb's replyOfficial
10 Apr 2026, 11:07Hello Michael.
We are here for you. This serves as a follow-up message. Please advise whether you still require any further support with the above email issue?
Kind regards,
The Mweb Team
We are here for you. This serves as a follow-up message. Please advise whether you still require any further support with the above email issue?
Kind regards,
The Mweb Team
Best regards,
Mweb's reply10 Apr 2026, 11:07
Official
Hello Michael.
We are here for you. This serves as a follow-up message. Please advise whether you still require any further support with the above email issue?
Kind regards,
The Mweb Team
We are here for you. This serves as a follow-up message. Please advise whether you still require any further support with the above email issue?
Kind regards,
The Mweb Team
Best regards,
MB
Michael B's updateReviewer Update
11 Apr 2026, 10:09What an absolutely **** response! This is a generic response and is NOT acceptable!
Read my complaint and respond accordingly!
Read my complaint and respond accordingly!
MB
Michael B's update11 Apr 2026, 10:09
Reviewer Update
What an absolutely **** response! This is a generic response and is NOT acceptable!
Read my complaint and respond accordingly!
Read my complaint and respond accordingly!
Mweb's replyOfficial
13 Apr 2026, 13:08Hello Michael.
Thank you for taking the time to share your experience, and we understand your frustration with the repeated delays in receiving assistance across multiple support channels, as well as the lack of relevant responses to your query. It’s clear how disappointing this has been when you are actively trying to get urgent support.
Your experience has been submitted to the Service Quality Team for review so that the interaction and response handling can be assessed in full. This will form part of the internal review to improve how queries are interpreted and handled going forward.
If you still require assistance with your original technical issue, please send a direct message on Hello Peter with your details so the matter can be reviewed and directed to the correct support team.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience, and we understand your frustration with the repeated delays in receiving assistance across multiple support channels, as well as the lack of relevant responses to your query. It’s clear how disappointing this has been when you are actively trying to get urgent support.
Your experience has been submitted to the Service Quality Team for review so that the interaction and response handling can be assessed in full. This will form part of the internal review to improve how queries are interpreted and handled going forward.
If you still require assistance with your original technical issue, please send a direct message on Hello Peter with your details so the matter can be reviewed and directed to the correct support team.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 13:08
Official
Hello Michael.
Thank you for taking the time to share your experience, and we understand your frustration with the repeated delays in receiving assistance across multiple support channels, as well as the lack of relevant responses to your query. It’s clear how disappointing this has been when you are actively trying to get urgent support.
Your experience has been submitted to the Service Quality Team for review so that the interaction and response handling can be assessed in full. This will form part of the internal review to improve how queries are interpreted and handled going forward.
If you still require assistance with your original technical issue, please send a direct message on Hello Peter with your details so the matter can be reviewed and directed to the correct support team.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience, and we understand your frustration with the repeated delays in receiving assistance across multiple support channels, as well as the lack of relevant responses to your query. It’s clear how disappointing this has been when you are actively trying to get urgent support.
Your experience has been submitted to the Service Quality Team for review so that the interaction and response handling can be assessed in full. This will form part of the internal review to improve how queries are interpreted and handled going forward.
If you still require assistance with your original technical issue, please send a direct message on Hello Peter with your details so the matter can be reviewed and directed to the correct support team.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
13 Apr 2026, 13:08 Hello Michael.
Thank you for taking the time to share your experience, and we understand your frustration with the repeated delays in receiving assistance across multiple support channels, as well as the lack of relevant responses to your query. It’s clear how disappointing this has been when you are actively trying to get urgent support.
Your experience has been submitted to the Service Quality Team for review so that the interaction and response handling can be assessed in full. This will form part of the internal review to improve how queries are interpreted and handled going forward.
If you still require assistance with your original technical issue, please send a direct message on Hello Peter with your details so the matter can be reviewed and directed to the correct support team.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience, and we understand your frustration with the repeated delays in receiving assistance across multiple support channels, as well as the lack of relevant responses to your query. It’s clear how disappointing this has been when you are actively trying to get urgent support.
Your experience has been submitted to the Service Quality Team for review so that the interaction and response handling can be assessed in full. This will form part of the internal review to improve how queries are interpreted and handled going forward.
If you still require assistance with your original technical issue, please send a direct message on Hello Peter with your details so the matter can be reviewed and directed to the correct support team.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 13:08
Official
Hello Michael.
Thank you for taking the time to share your experience, and we understand your frustration with the repeated delays in receiving assistance across multiple support channels, as well as the lack of relevant responses to your query. It’s clear how disappointing this has been when you are actively trying to get urgent support.
Your experience has been submitted to the Service Quality Team for review so that the interaction and response handling can be assessed in full. This will form part of the internal review to improve how queries are interpreted and handled going forward.
If you still require assistance with your original technical issue, please send a direct message on Hello Peter with your details so the matter can be reviewed and directed to the correct support team.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience, and we understand your frustration with the repeated delays in receiving assistance across multiple support channels, as well as the lack of relevant responses to your query. It’s clear how disappointing this has been when you are actively trying to get urgent support.
Your experience has been submitted to the Service Quality Team for review so that the interaction and response handling can be assessed in full. This will form part of the internal review to improve how queries are interpreted and handled going forward.
If you still require assistance with your original technical issue, please send a direct message on Hello Peter with your details so the matter can be reviewed and directed to the correct support team.
Kind regards,
The Mweb Team
Best regards,
MB
Michael B's updateReviewer Update
13 Apr 2026, 15:24This does STILL not resolve the issue.
How are we supposed to get hold of tech support in the future? Give me a direct line to a technician so that I do not have to wait hours for service.
How are we supposed to get hold of tech support in the future? Give me a direct line to a technician so that I do not have to wait hours for service.
MB
Michael B's update13 Apr 2026, 15:24
Reviewer Update
This does STILL not resolve the issue.
How are we supposed to get hold of tech support in the future? Give me a direct line to a technician so that I do not have to wait hours for service.
How are we supposed to get hold of tech support in the future? Give me a direct line to a technician so that I do not have to wait hours for service.
Mweb's replyOfficial
13 Apr 2026, 15:32Good afternoon, Michael,
We understand your continued frustration, especially as the difficulty in reaching technical support has clearly impacted your experience and caused delays when you needed assistance most.
Your feedback has been shared with the Service Quality Team for review so that the concerns raised around support access and response times can be properly assessed and addressed.
For, our support channels are available telephonically on *** and via live chat on www.mweb.co.za, where the team can assist you directly with technical queries.
If you would like, you’re also welcome to send a direct message on Hello Peter with your details so we can ensure your current concern is followed up appropriately.
Kind regards,
The Mweb Team
We understand your continued frustration, especially as the difficulty in reaching technical support has clearly impacted your experience and caused delays when you needed assistance most.
Your feedback has been shared with the Service Quality Team for review so that the concerns raised around support access and response times can be properly assessed and addressed.
For, our support channels are available telephonically on *** and via live chat on www.mweb.co.za, where the team can assist you directly with technical queries.
If you would like, you’re also welcome to send a direct message on Hello Peter with your details so we can ensure your current concern is followed up appropriately.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 15:32
Official
Good afternoon, Michael,
We understand your continued frustration, especially as the difficulty in reaching technical support has clearly impacted your experience and caused delays when you needed assistance most.
Your feedback has been shared with the Service Quality Team for review so that the concerns raised around support access and response times can be properly assessed and addressed.
For, our support channels are available telephonically on *** and via live chat on www.mweb.co.za, where the team can assist you directly with technical queries.
If you would like, you’re also welcome to send a direct message on Hello Peter with your details so we can ensure your current concern is followed up appropriately.
Kind regards,
The Mweb Team
We understand your continued frustration, especially as the difficulty in reaching technical support has clearly impacted your experience and caused delays when you needed assistance most.
Your feedback has been shared with the Service Quality Team for review so that the concerns raised around support access and response times can be properly assessed and addressed.
For, our support channels are available telephonically on *** and via live chat on www.mweb.co.za, where the team can assist you directly with technical queries.
If you would like, you’re also welcome to send a direct message on Hello Peter with your details so we can ensure your current concern is followed up appropriately.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
13 Apr 2026, 15:32 Good afternoon, Michael,
We understand your continued frustration, especially as the difficulty in reaching technical support has clearly impacted your experience and caused delays when you needed assistance most.
Your feedback has been shared with the Service Quality Team for review so that the concerns raised around support access and response times can be properly assessed and addressed.
For, our support channels are available telephonically on *** and via live chat on www.mweb.co.za, where the team can assist you directly with technical queries.
If you would like, you’re also welcome to send a direct message on Hello Peter with your details so we can ensure your current concern is followed up appropriately.
Kind regards,
The Mweb Team
We understand your continued frustration, especially as the difficulty in reaching technical support has clearly impacted your experience and caused delays when you needed assistance most.
Your feedback has been shared with the Service Quality Team for review so that the concerns raised around support access and response times can be properly assessed and addressed.
For, our support channels are available telephonically on *** and via live chat on www.mweb.co.za, where the team can assist you directly with technical queries.
If you would like, you’re also welcome to send a direct message on Hello Peter with your details so we can ensure your current concern is followed up appropriately.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 15:32
Official
Good afternoon, Michael,
We understand your continued frustration, especially as the difficulty in reaching technical support has clearly impacted your experience and caused delays when you needed assistance most.
Your feedback has been shared with the Service Quality Team for review so that the concerns raised around support access and response times can be properly assessed and addressed.
For, our support channels are available telephonically on *** and via live chat on www.mweb.co.za, where the team can assist you directly with technical queries.
If you would like, you’re also welcome to send a direct message on Hello Peter with your details so we can ensure your current concern is followed up appropriately.
Kind regards,
The Mweb Team
We understand your continued frustration, especially as the difficulty in reaching technical support has clearly impacted your experience and caused delays when you needed assistance most.
Your feedback has been shared with the Service Quality Team for review so that the concerns raised around support access and response times can be properly assessed and addressed.
For, our support channels are available telephonically on *** and via live chat on www.mweb.co.za, where the team can assist you directly with technical queries.
If you would like, you’re also welcome to send a direct message on Hello Peter with your details so we can ensure your current concern is followed up appropriately.
Kind regards,
The Mweb Team
Best regards,
MB
Michael B's updateReviewer Update
08 Jul 2026, 15:04I tried to get hold of Mweb on the web chat on my account and waited over an hour with NO RESPONSE. I see that NOTHING has changed!!!
I have been blocking junk mail every day for the last month but today it got bad. I had more than 30 spam emails.
Block this ****! If I need to do this then why am I paying Mweb? For what?
I have been blocking junk mail every day for the last month but today it got bad. I had more than 30 spam emails.
Block this ****! If I need to do this then why am I paying Mweb? For what?
MB
Michael B's update08 Jul 2026, 15:04
Reviewer Update
I tried to get hold of Mweb on the web chat on my account and waited over an hour with NO RESPONSE. I see that NOTHING has changed!!!
I have been blocking junk mail every day for the last month but today it got bad. I had more than 30 spam emails.
Block this ****! If I need to do this then why am I paying Mweb? For what?
I have been blocking junk mail every day for the last month but today it got bad. I had more than 30 spam emails.
Block this ****! If I need to do this then why am I paying Mweb? For what?
Mweb's replyOfficial
08 Jul 2026, 15:31Hi Michael,
We understand how frustrating it is to keep dealing with large volumes of spam while also struggling to get assistance when you need it.
Our team is actively working to strengthen spam controls; however, spammers are constantly changing and evolving their methods, which can sometimes allow unwanted emails to bypass standard filters. In the meantime, there are a few steps that may help improve how your mailbox handles these messages:
Check content filtering rules
Add to blocked senders list
Improve spam filtering behaviour
You can also make use of the Antispam Cloud settings to:
If the issue continues after applying these steps, we recommend reaching out to our Abuse & Security Team at ***, including screenshots of the spam, so they can investigate further and provide direct feedback.
Should you require any further assistance, feel free to send us a direct message and we’ll gladly assist further.
Kind regards,
Mweb Team
We understand how frustrating it is to keep dealing with large volumes of spam while also struggling to get assistance when you need it.
Our team is actively working to strengthen spam controls; however, spammers are constantly changing and evolving their methods, which can sometimes allow unwanted emails to bypass standard filters. In the meantime, there are a few steps that may help improve how your mailbox handles these messages:
Check content filtering rules
- Log in to Mweb Webmail
- Go to More → Settings → Content Filtering
- Remove any filters that may be incorrectly allowing emails through
Add to blocked senders list
- Go to Settings → Spam Filtering
- Add the relevant domains or email addresses under Blocked Senders
- Save your changes
Improve spam filtering behaviour
- Move spam emails to your Junk folder instead of deleting them, as this helps improve filtering accuracy over time
You can also make use of the Antispam Cloud settings to:
- View quarantined emails
- Release blocked messages
- Add whitelist or blacklist entries
- Review filter logs
Antispam Cloud link:
https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
If the issue continues after applying these steps, we recommend reaching out to our Abuse & Security Team at ***, including screenshots of the spam, so they can investigate further and provide direct feedback.
Should you require any further assistance, feel free to send us a direct message and we’ll gladly assist further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply08 Jul 2026, 15:31
Official
Hi Michael,
We understand how frustrating it is to keep dealing with large volumes of spam while also struggling to get assistance when you need it.
Our team is actively working to strengthen spam controls; however, spammers are constantly changing and evolving their methods, which can sometimes allow unwanted emails to bypass standard filters. In the meantime, there are a few steps that may help improve how your mailbox handles these messages:
Check content filtering rules
Add to blocked senders list
Improve spam filtering behaviour
You can also make use of the Antispam Cloud settings to:
If the issue continues after applying these steps, we recommend reaching out to our Abuse & Security Team at ***, including screenshots of the spam, so they can investigate further and provide direct feedback.
Should you require any further assistance, feel free to send us a direct message and we’ll gladly assist further.
Kind regards,
Mweb Team
We understand how frustrating it is to keep dealing with large volumes of spam while also struggling to get assistance when you need it.
Our team is actively working to strengthen spam controls; however, spammers are constantly changing and evolving their methods, which can sometimes allow unwanted emails to bypass standard filters. In the meantime, there are a few steps that may help improve how your mailbox handles these messages:
Check content filtering rules
- Log in to Mweb Webmail
- Go to More → Settings → Content Filtering
- Remove any filters that may be incorrectly allowing emails through
Add to blocked senders list
- Go to Settings → Spam Filtering
- Add the relevant domains or email addresses under Blocked Senders
- Save your changes
Improve spam filtering behaviour
- Move spam emails to your Junk folder instead of deleting them, as this helps improve filtering accuracy over time
You can also make use of the Antispam Cloud settings to:
- View quarantined emails
- Release blocked messages
- Add whitelist or blacklist entries
- Review filter logs
Antispam Cloud link:
https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
If the issue continues after applying these steps, we recommend reaching out to our Abuse & Security Team at ***, including screenshots of the spam, so they can investigate further and provide direct feedback.
Should you require any further assistance, feel free to send us a direct message and we’ll gladly assist further.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
08 Jul 2026, 15:31Hi Michael,
We understand how frustrating it is to keep dealing with large volumes of spam while also struggling to get assistance when you need it.
Our team is actively working to strengthen spam controls; however, spammers are constantly changing and evolving their methods, which can sometimes allow unwanted emails to bypass standard filters. In the meantime, there are a few steps that may help improve how your mailbox handles these messages:
Check content filtering rules
Add to blocked senders list
Improve spam filtering behaviour
You can also make use of the Antispam Cloud settings to:
If the issue continues after applying these steps, we recommend reaching out to our Abuse & Security Team at ***, including screenshots of the spam, so they can investigate further and provide direct feedback.
Should you require any further assistance, feel free to send us a direct message and we’ll gladly assist further.
Kind regards,
Mweb Team
We understand how frustrating it is to keep dealing with large volumes of spam while also struggling to get assistance when you need it.
Our team is actively working to strengthen spam controls; however, spammers are constantly changing and evolving their methods, which can sometimes allow unwanted emails to bypass standard filters. In the meantime, there are a few steps that may help improve how your mailbox handles these messages:
Check content filtering rules
- Log in to Mweb Webmail
- Go to More → Settings → Content Filtering
- Remove any filters that may be incorrectly allowing emails through
Add to blocked senders list
- Go to Settings → Spam Filtering
- Add the relevant domains or email addresses under Blocked Senders
- Save your changes
Improve spam filtering behaviour
- Move spam emails to your Junk folder instead of deleting them, as this helps improve filtering accuracy over time
You can also make use of the Antispam Cloud settings to:
- View quarantined emails
- Release blocked messages
- Add whitelist or blacklist entries
- Review filter logs
Antispam Cloud link:
https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
If the issue continues after applying these steps, we recommend reaching out to our Abuse & Security Team at ***, including screenshots of the spam, so they can investigate further and provide direct feedback.
Should you require any further assistance, feel free to send us a direct message and we’ll gladly assist further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply08 Jul 2026, 15:31
Official
Hi Michael,
We understand how frustrating it is to keep dealing with large volumes of spam while also struggling to get assistance when you need it.
Our team is actively working to strengthen spam controls; however, spammers are constantly changing and evolving their methods, which can sometimes allow unwanted emails to bypass standard filters. In the meantime, there are a few steps that may help improve how your mailbox handles these messages:
Check content filtering rules
Add to blocked senders list
Improve spam filtering behaviour
You can also make use of the Antispam Cloud settings to:
If the issue continues after applying these steps, we recommend reaching out to our Abuse & Security Team at ***, including screenshots of the spam, so they can investigate further and provide direct feedback.
Should you require any further assistance, feel free to send us a direct message and we’ll gladly assist further.
Kind regards,
Mweb Team
We understand how frustrating it is to keep dealing with large volumes of spam while also struggling to get assistance when you need it.
Our team is actively working to strengthen spam controls; however, spammers are constantly changing and evolving their methods, which can sometimes allow unwanted emails to bypass standard filters. In the meantime, there are a few steps that may help improve how your mailbox handles these messages:
Check content filtering rules
- Log in to Mweb Webmail
- Go to More → Settings → Content Filtering
- Remove any filters that may be incorrectly allowing emails through
Add to blocked senders list
- Go to Settings → Spam Filtering
- Add the relevant domains or email addresses under Blocked Senders
- Save your changes
Improve spam filtering behaviour
- Move spam emails to your Junk folder instead of deleting them, as this helps improve filtering accuracy over time
You can also make use of the Antispam Cloud settings to:
- View quarantined emails
- Release blocked messages
- Add whitelist or blacklist entries
- Review filter logs
Antispam Cloud link:
https://help.mweb.co.za/articles/mail/antispam-cloud/how-to-access-and-manage-your-spam-settings-on-antispam-cloud
If the issue continues after applying these steps, we recommend reaching out to our Abuse & Security Team at ***, including screenshots of the spam, so they can investigate further and provide direct feedback.
Should you require any further assistance, feel free to send us a direct message and we’ll gladly assist further.
Kind regards,
Mweb Team
Best regards,