Useless service and no support at all.

Mweb's menu system no longer recognises my Id or cell number, so I cannot access Techincal support by phoning their call centre (I reported this more than 3 months ago). I logged a fault on the 9th of Dec - my LTE dropping out continually - followed up on the 11th, 12th, 16th, 19th and 22nd of Dec. I received 2 automated emails promising a response within 24-48 hours. On the 26th of Dec I received a reply on the online fault-reporting system suggesting I re-boot my router (do they honestly think I had not tried that!?!?!?), and closing the fault. THEY WILL TAKE YOUR MONEY AND LEAVE YOU WITHOUT INTERNET, AND DON'T GIVE A DAMN.