SM
Su M
1 reviews | Active since Sept 2015
22 Dec 2020, 23:35
Useless service again and again!
My fibre was activated and working and as of change of fibre network had to be reactivated...waiting 4 days now for activation...call centre takes 30 minutes to get through the agent says sorry we can't help you ...this is useless on another level...when will the service get better...
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Su M's updateReviewer Update
28 Dec 2020, 13:11Still useless service , activated my fibre after many days of calling in , emails , although now charged me for 2 fibre lines incorrectly , had to hold on being transferred from accounts to activations to client services for assistance for over and hour . Call centre agents do not know exactly what do do , Managers do not call the client back to resolve the problem , its a real mess there , hoping someone from mweb takes a note of and will make a change to the terrible service , its getting worse and worse.
SM
Su M's update28 Dec 2020, 13:11
Reviewer Update
Still useless service , activated my fibre after many days of calling in , emails , although now charged me for 2 fibre lines incorrectly , had to hold on being transferred from accounts to activations to client services for assistance for over and hour . Call centre agents do not know exactly what do do , Managers do not call the client back to resolve the problem , its a real mess there , hoping someone from mweb takes a note of and will make a change to the terrible service , its getting worse and worse.