RM
Ray M
1 reviews | Active since Aug 2019
04 Jun 2026, 19:37
Useless service
Getting worst treatment with Mweb, Vodacom and vumatel, I have been without the internet and it is very slow. Everyday for the past two week I’ve been calling them with no assistance whatsoever. I am being pulled from pillar to post for a service that I pay monthly, I can’t do my school work no finish up my work. Rain is much better than this fibre people.
Helpful (0)
Replies (32)0
Replies (32)
Mweb's replyOfficial
05 Jun 2026, 10:20Hi Ray,
We understand how frustrating it must be to deal with ongoing connectivity issues for such a long period, especially when it’s affecting your ability to complete school work and daily tasks. Being moved between providers without clear progress can make the situation feel even more overwhelming.
We have requested the team handling fault follow‑ups to urgently engage on your case and provide you with feedback. They will continue working closely with the network provider to drive the issue toward a resolution as quickly as possible..
If you require any further assistance or would like to follow up, you’re welcome to send us a direct message on Hello Peter.
Kind regards,
Mweb Team
We understand how frustrating it must be to deal with ongoing connectivity issues for such a long period, especially when it’s affecting your ability to complete school work and daily tasks. Being moved between providers without clear progress can make the situation feel even more overwhelming.
We have requested the team handling fault follow‑ups to urgently engage on your case and provide you with feedback. They will continue working closely with the network provider to drive the issue toward a resolution as quickly as possible..
If you require any further assistance or would like to follow up, you’re welcome to send us a direct message on Hello Peter.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 10:20
Official
Hi Ray,
We understand how frustrating it must be to deal with ongoing connectivity issues for such a long period, especially when it’s affecting your ability to complete school work and daily tasks. Being moved between providers without clear progress can make the situation feel even more overwhelming.
We have requested the team handling fault follow‑ups to urgently engage on your case and provide you with feedback. They will continue working closely with the network provider to drive the issue toward a resolution as quickly as possible..
If you require any further assistance or would like to follow up, you’re welcome to send us a direct message on Hello Peter.
Kind regards,
Mweb Team
We understand how frustrating it must be to deal with ongoing connectivity issues for such a long period, especially when it’s affecting your ability to complete school work and daily tasks. Being moved between providers without clear progress can make the situation feel even more overwhelming.
We have requested the team handling fault follow‑ups to urgently engage on your case and provide you with feedback. They will continue working closely with the network provider to drive the issue toward a resolution as quickly as possible..
If you require any further assistance or would like to follow up, you’re welcome to send us a direct message on Hello Peter.
Kind regards,
Mweb Team
RM
Ray M's updateReviewer Update
05 Jun 2026, 18:57Still no one called and still no internet access this is too frustrating to say the least wow
RM
Ray M's update05 Jun 2026, 18:57
Reviewer Update
Still no one called and still no internet access this is too frustrating to say the least wow
Mweb's replyOfficial
08 Jun 2026, 11:09Hi Ray,
We understand how frustrating this has been, especially with the continued lack of internet access and no call back received despite the ongoing issue.Our technical third-party team is currently working on the matter, and we’ve followed up to ensure it remains active and prioritised for resolution.We recognise the impact this delay is having and will continue to monitor the progress until it is resolved.Kind regards,
The Mweb Team.
We understand how frustrating this has been, especially with the continued lack of internet access and no call back received despite the ongoing issue.Our technical third-party team is currently working on the matter, and we’ve followed up to ensure it remains active and prioritised for resolution.We recognise the impact this delay is having and will continue to monitor the progress until it is resolved.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 11:09
Official
Hi Ray,
We understand how frustrating this has been, especially with the continued lack of internet access and no call back received despite the ongoing issue.Our technical third-party team is currently working on the matter, and we’ve followed up to ensure it remains active and prioritised for resolution.We recognise the impact this delay is having and will continue to monitor the progress until it is resolved.Kind regards,
The Mweb Team.
We understand how frustrating this has been, especially with the continued lack of internet access and no call back received despite the ongoing issue.Our technical third-party team is currently working on the matter, and we’ve followed up to ensure it remains active and prioritised for resolution.We recognise the impact this delay is having and will continue to monitor the progress until it is resolved.Kind regards,
The Mweb Team.
RM
Ray M's updateReviewer Update
10 Jun 2026, 15:09Good day since i am going for a full month without the services you are supposed to be providing, am i going to get credits for no internet access for this long? if not i would like to cancel my subscription as of immediately cause i cannot be calling in every day for the same thing and nothing gets resolved or communicated to me as this is frustrating not only myself but my whole family is being affected for a service we pay every month in time nogal. thanks
RM
Ray M's update10 Jun 2026, 15:09
Reviewer Update
Good day since i am going for a full month without the services you are supposed to be providing, am i going to get credits for no internet access for this long? if not i would like to cancel my subscription as of immediately cause i cannot be calling in every day for the same thing and nothing gets resolved or communicated to me as this is frustrating not only myself but my whole family is being affected for a service we pay every month in time nogal. thanks
Mweb's replyOfficial
10 Jun 2026, 16:07Fault ref#MWB***6
Hello Ray
We see the team has logged a fault for urgent investigation to resolve. To assist, we have logged a follow-up with our faults team to provide further updates on the next steps ASAP. You will continue to receive fault updates via SMS directly. Once the fault is fully resolved, our teams will review your credit request.
Kind regards,
The Mweb Team
Hello Ray
We see the team has logged a fault for urgent investigation to resolve. To assist, we have logged a follow-up with our faults team to provide further updates on the next steps ASAP. You will continue to receive fault updates via SMS directly. Once the fault is fully resolved, our teams will review your credit request.
Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 16:07
Official
Fault ref#MWB***6
Hello Ray
We see the team has logged a fault for urgent investigation to resolve. To assist, we have logged a follow-up with our faults team to provide further updates on the next steps ASAP. You will continue to receive fault updates via SMS directly. Once the fault is fully resolved, our teams will review your credit request.
Kind regards,
The Mweb Team
Hello Ray
We see the team has logged a fault for urgent investigation to resolve. To assist, we have logged a follow-up with our faults team to provide further updates on the next steps ASAP. You will continue to receive fault updates via SMS directly. Once the fault is fully resolved, our teams will review your credit request.
Kind regards,
The Mweb Team
RM
Ray M's updateReviewer Update
14 Jun 2026, 11:56Good day I still don’t have Internet access and no communication either.
This is frustrating us now
This is frustrating us now
RM
Ray M's update14 Jun 2026, 11:56
Reviewer Update
Good day I still don’t have Internet access and no communication either.
This is frustrating us now
This is frustrating us now
RM
Ray M's updateReviewer Update
15 Jun 2026, 08:56I am still wiaitng for a resolution to my issues as nothing is being solved,
RM
Ray M's update15 Jun 2026, 08:56
Reviewer Update
I am still wiaitng for a resolution to my issues as nothing is being solved,
Mweb's replyOfficial
15 Jun 2026, 12:44Hi Ray,
Thank you for your message. We understand how frustrating it is to still be without internet and not receiving the level of communication you expected, especially as you have been waiting for a resolution. Getting your connectivity restored as quickly as possible is a priority. We can confirm that the latest update from the network provider reflects a status of “Maintenance Issue – Pending Tech Arrival.” This means that a technician is scheduled to be dispatched, and the network provider should be contacting you directly to arrange a site visit.
Our Faults Team remains actively engaged with the network provider and will continue to follow up, ensuring the matter is prioritised and your connection is restored as soon as possible.
Kind regards,
Mweb Team
Thank you for your message. We understand how frustrating it is to still be without internet and not receiving the level of communication you expected, especially as you have been waiting for a resolution. Getting your connectivity restored as quickly as possible is a priority. We can confirm that the latest update from the network provider reflects a status of “Maintenance Issue – Pending Tech Arrival.” This means that a technician is scheduled to be dispatched, and the network provider should be contacting you directly to arrange a site visit.
Our Faults Team remains actively engaged with the network provider and will continue to follow up, ensuring the matter is prioritised and your connection is restored as soon as possible.
Kind regards,
Mweb Team
Mweb's reply15 Jun 2026, 12:44
Official
Hi Ray,
Thank you for your message. We understand how frustrating it is to still be without internet and not receiving the level of communication you expected, especially as you have been waiting for a resolution. Getting your connectivity restored as quickly as possible is a priority. We can confirm that the latest update from the network provider reflects a status of “Maintenance Issue – Pending Tech Arrival.” This means that a technician is scheduled to be dispatched, and the network provider should be contacting you directly to arrange a site visit.
Our Faults Team remains actively engaged with the network provider and will continue to follow up, ensuring the matter is prioritised and your connection is restored as soon as possible.
Kind regards,
Mweb Team
Thank you for your message. We understand how frustrating it is to still be without internet and not receiving the level of communication you expected, especially as you have been waiting for a resolution. Getting your connectivity restored as quickly as possible is a priority. We can confirm that the latest update from the network provider reflects a status of “Maintenance Issue – Pending Tech Arrival.” This means that a technician is scheduled to be dispatched, and the network provider should be contacting you directly to arrange a site visit.
Our Faults Team remains actively engaged with the network provider and will continue to follow up, ensuring the matter is prioritised and your connection is restored as soon as possible.
Kind regards,
Mweb Team
RM
Ray M's updateReviewer Update
15 Jun 2026, 16:00Hi I was contacted for the technician to come out setup the time for 3pm, till now no technician onsite that means you are not taking me seriously I see
RM
Ray M's update15 Jun 2026, 16:00
Reviewer Update
Hi I was contacted for the technician to come out setup the time for 3pm, till now no technician onsite that means you are not taking me seriously I see
Mweb's replyOfficial
15 Jun 2026, 16:14Hi Ray,
Thank you for your update. We understand how frustrating this must be, especially after agreeing on a set time for the technician and no one arriving or providing an update. This understandably gives the impression that your concern is not being taken seriously, and that is not the experience we aim to deliver. We`ve escalated this to our Faults Team with urgency, requesting that they follow up directly with the network provider regarding the missed appointment and provide you with feedback. The expectation is that the network provider adheres to the agreed time or communicates proactively if there are any delays.
We will remain actively involved, pushing for prompt feedback and ensuring your connection is restored as a priority.
Kind regards,
Mweb Team
Thank you for your update. We understand how frustrating this must be, especially after agreeing on a set time for the technician and no one arriving or providing an update. This understandably gives the impression that your concern is not being taken seriously, and that is not the experience we aim to deliver. We`ve escalated this to our Faults Team with urgency, requesting that they follow up directly with the network provider regarding the missed appointment and provide you with feedback. The expectation is that the network provider adheres to the agreed time or communicates proactively if there are any delays.
We will remain actively involved, pushing for prompt feedback and ensuring your connection is restored as a priority.
Kind regards,
Mweb Team
Mweb's reply15 Jun 2026, 16:14
Official
Hi Ray,
Thank you for your update. We understand how frustrating this must be, especially after agreeing on a set time for the technician and no one arriving or providing an update. This understandably gives the impression that your concern is not being taken seriously, and that is not the experience we aim to deliver. We`ve escalated this to our Faults Team with urgency, requesting that they follow up directly with the network provider regarding the missed appointment and provide you with feedback. The expectation is that the network provider adheres to the agreed time or communicates proactively if there are any delays.
We will remain actively involved, pushing for prompt feedback and ensuring your connection is restored as a priority.
Kind regards,
Mweb Team
Thank you for your update. We understand how frustrating this must be, especially after agreeing on a set time for the technician and no one arriving or providing an update. This understandably gives the impression that your concern is not being taken seriously, and that is not the experience we aim to deliver. We`ve escalated this to our Faults Team with urgency, requesting that they follow up directly with the network provider regarding the missed appointment and provide you with feedback. The expectation is that the network provider adheres to the agreed time or communicates proactively if there are any delays.
We will remain actively involved, pushing for prompt feedback and ensuring your connection is restored as a priority.
Kind regards,
Mweb Team
RM
Ray M's updateReviewer Update
15 Jun 2026, 16:24You know what at this point I’d rather cancel my subscription or terminate my services immediately, it’s no help that I am the one calling everyone for a mere update and even asking for a technician to come out. I left work early for what?
RM
Ray M's update15 Jun 2026, 16:24
Reviewer Update
You know what at this point I’d rather cancel my subscription or terminate my services immediately, it’s no help that I am the one calling everyone for a mere update and even asking for a technician to come out. I left work early for what?
Mweb's replyOfficial
15 Jun 2026, 16:33Hi Ray,
We understand how frustrating this must be, especially after making arrangements for the technician and even leaving work early, only for no one to arrive or provide an update. This is not the kind of experience we want our clients to go through. Your concern is being taken seriously, and the matter has been escalated internally with urgency to ensure the network provider provides feedback and resolves the issue as quickly as possible. Your case remains prioritised, and there is active follow up being done to drive this to resolution.
We will remain involved, ensuring you receive feedback and that your connection is restored as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating this must be, especially after making arrangements for the technician and even leaving work early, only for no one to arrive or provide an update. This is not the kind of experience we want our clients to go through. Your concern is being taken seriously, and the matter has been escalated internally with urgency to ensure the network provider provides feedback and resolves the issue as quickly as possible. Your case remains prioritised, and there is active follow up being done to drive this to resolution.
We will remain involved, ensuring you receive feedback and that your connection is restored as soon as possible.
Kind regards,
Mweb Team
Mweb's reply15 Jun 2026, 16:33
Official
Hi Ray,
We understand how frustrating this must be, especially after making arrangements for the technician and even leaving work early, only for no one to arrive or provide an update. This is not the kind of experience we want our clients to go through. Your concern is being taken seriously, and the matter has been escalated internally with urgency to ensure the network provider provides feedback and resolves the issue as quickly as possible. Your case remains prioritised, and there is active follow up being done to drive this to resolution.
We will remain involved, ensuring you receive feedback and that your connection is restored as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating this must be, especially after making arrangements for the technician and even leaving work early, only for no one to arrive or provide an update. This is not the kind of experience we want our clients to go through. Your concern is being taken seriously, and the matter has been escalated internally with urgency to ensure the network provider provides feedback and resolves the issue as quickly as possible. Your case remains prioritised, and there is active follow up being done to drive this to resolution.
We will remain involved, ensuring you receive feedback and that your connection is restored as soon as possible.
Kind regards,
Mweb Team
RM
Ray M's updateReviewer Update
16 Jun 2026, 09:24Hi What is the latest update on my issue, no communication once more and no resolution. From a slow speed Internet on the 18th of April to no internet connection for the month of June. As my isp how does that work in your case? What is the way forward? Please don’t say you are working on it that you can’t tell me any resolution. I asked for a technician seeing that you are failing t assist me remotely for so many days now I have to wait again for so many days to get a technician out to resolve something that might take them few minutes. I don’t know how to rate your services now.
RM
Ray M's update16 Jun 2026, 09:24
Reviewer Update
Hi What is the latest update on my issue, no communication once more and no resolution. From a slow speed Internet on the 18th of April to no internet connection for the month of June. As my isp how does that work in your case? What is the way forward? Please don’t say you are working on it that you can’t tell me any resolution. I asked for a technician seeing that you are failing t assist me remotely for so many days now I have to wait again for so many days to get a technician out to resolve something that might take them few minutes. I don’t know how to rate your services now.
Mweb's replyOfficial
17 Jun 2026, 10:00Hello Ray, thank you for reaching out.
Please note we were offline on this platform over Youth Day. This message is a follow-up to ensure you’ve received the support you need. If you still require assistance, kindly send us a private message with your registered email address and query. We’re ready to assist.
Kind regards,
The Mweb Team
Please note we were offline on this platform over Youth Day. This message is a follow-up to ensure you’ve received the support you need. If you still require assistance, kindly send us a private message with your registered email address and query. We’re ready to assist.
Kind regards,
The Mweb Team
Mweb's reply17 Jun 2026, 10:00
Official
Hello Ray, thank you for reaching out.
Please note we were offline on this platform over Youth Day. This message is a follow-up to ensure you’ve received the support you need. If you still require assistance, kindly send us a private message with your registered email address and query. We’re ready to assist.
Kind regards,
The Mweb Team
Please note we were offline on this platform over Youth Day. This message is a follow-up to ensure you’ve received the support you need. If you still require assistance, kindly send us a private message with your registered email address and query. We’re ready to assist.
Kind regards,
The Mweb Team
RM
Ray M's updateReviewer Update
17 Jun 2026, 11:05I’m receiving an email from Vumatel telling me my issue has been resolved, nothing is resolved how can they close a ticket while they didn’t even resolve anything
This back and forth is exhausting with this service provider. Kindly escalate this issue for a technician to be at my house to resolve this, I explicitly told you time and again for a technician to come but tickets are being closed without any resolution
This back and forth is exhausting with this service provider. Kindly escalate this issue for a technician to be at my house to resolve this, I explicitly told you time and again for a technician to come but tickets are being closed without any resolution
RM
Ray M's update17 Jun 2026, 11:05
Reviewer Update
I’m receiving an email from Vumatel telling me my issue has been resolved, nothing is resolved how can they close a ticket while they didn’t even resolve anything
This back and forth is exhausting with this service provider. Kindly escalate this issue for a technician to be at my house to resolve this, I explicitly told you time and again for a technician to come but tickets are being closed without any resolution
This back and forth is exhausting with this service provider. Kindly escalate this issue for a technician to be at my house to resolve this, I explicitly told you time and again for a technician to come but tickets are being closed without any resolution
Mweb's replyOfficial
17 Jun 2026, 11:43Hello Ray,
Your connection issue was linked to a Network incident in the area. Since the general Network incident was resolved, the FNO reported that your issue was resolved as well. Please switch off your hardware for 2 minutes, restart your devices, and test the connection. Kindly reach out with the outcome via private message, so we may submit your feedback to the faults team directly.
Kind regards,
The Mweb Team
Your connection issue was linked to a Network incident in the area. Since the general Network incident was resolved, the FNO reported that your issue was resolved as well. Please switch off your hardware for 2 minutes, restart your devices, and test the connection. Kindly reach out with the outcome via private message, so we may submit your feedback to the faults team directly.
Kind regards,
The Mweb Team
Mweb's reply17 Jun 2026, 11:43
Official
Hello Ray,
Your connection issue was linked to a Network incident in the area. Since the general Network incident was resolved, the FNO reported that your issue was resolved as well. Please switch off your hardware for 2 minutes, restart your devices, and test the connection. Kindly reach out with the outcome via private message, so we may submit your feedback to the faults team directly.
Kind regards,
The Mweb Team
Your connection issue was linked to a Network incident in the area. Since the general Network incident was resolved, the FNO reported that your issue was resolved as well. Please switch off your hardware for 2 minutes, restart your devices, and test the connection. Kindly reach out with the outcome via private message, so we may submit your feedback to the faults team directly.
Kind regards,
The Mweb Team
RM
Ray M's updateReviewer Update
17 Jun 2026, 12:28HI AS i have stated we did reboot and still no internet access and want a technician to my house to sort the internet connection issues.
again i dont want you guys to sort it out remotely, i need a technician physically to sort it out. I am tired of the back and forth please
again i dont want you guys to sort it out remotely, i need a technician physically to sort it out. I am tired of the back and forth please
RM
Ray M's update17 Jun 2026, 12:28
Reviewer Update
HI AS i have stated we did reboot and still no internet access and want a technician to my house to sort the internet connection issues.
again i dont want you guys to sort it out remotely, i need a technician physically to sort it out. I am tired of the back and forth please
again i dont want you guys to sort it out remotely, i need a technician physically to sort it out. I am tired of the back and forth please
Mweb's replyOfficial
17 Jun 2026, 12:31Hello Ray,We hear how frustrating this back-and-forth has been, especially after already completing the reboot steps and still not having any internet access. We understand that you’re requesting an on-site technician to physically attend and resolve the issue.We’ve escalated your request and updated the team accordingly, including a direct request for an on-site technician visit via the Fibre Network Operator (FNO). We are currently awaiting their feedback and scheduling confirmation.Please be assured that your concern has been prioritised, and we will keep you updated as soon as we receive any movement on the technician visit. We’re here with you until this is resolved.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply17 Jun 2026, 12:31
Official
Hello Ray,We hear how frustrating this back-and-forth has been, especially after already completing the reboot steps and still not having any internet access. We understand that you’re requesting an on-site technician to physically attend and resolve the issue.We’ve escalated your request and updated the team accordingly, including a direct request for an on-site technician visit via the Fibre Network Operator (FNO). We are currently awaiting their feedback and scheduling confirmation.Please be assured that your concern has been prioritised, and we will keep you updated as soon as we receive any movement on the technician visit. We’re here with you until this is resolved.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
RM
Ray M's updateReviewer Update
18 Jun 2026, 10:34Good day Kindly be advised that my internet connection has been restored but not fully still getting cut off but it is working, now my issue is that i have asked for a technician to come multiple times was not successful, this issue would have been sorted a long time ago. please note that i have been out half a month already please note that so that you can credit my account. thanks
RM
Ray M's update18 Jun 2026, 10:34
Reviewer Update
Good day Kindly be advised that my internet connection has been restored but not fully still getting cut off but it is working, now my issue is that i have asked for a technician to come multiple times was not successful, this issue would have been sorted a long time ago. please note that i have been out half a month already please note that so that you can credit my account. thanks
Mweb's replyOfficial
18 Jun 2026, 11:02Hi Ray,
Thank you for your message and for the update on your connection. We’re glad to hear that your service has been restored, even though it is not yet fully stable, and we can understand how frustrating it must be to still experience interruptions after everything you’ve been through. This has not reflected the level of reliability and follow through we aim to provide. We can confirm that your fault is still open under reference MWB***6, and a technical agent will be following up with you directly to continue troubleshooting and stabilising your connection. When they make contact, they will also be able to assist you with your credit request for the period you were affected, ensuring it is reviewed accurately.
If you require any further assistance, feel free to reach out on Hello Peter, and we`ll gladly assist.
Kind regards,
Mweb Team
Thank you for your message and for the update on your connection. We’re glad to hear that your service has been restored, even though it is not yet fully stable, and we can understand how frustrating it must be to still experience interruptions after everything you’ve been through. This has not reflected the level of reliability and follow through we aim to provide. We can confirm that your fault is still open under reference MWB***6, and a technical agent will be following up with you directly to continue troubleshooting and stabilising your connection. When they make contact, they will also be able to assist you with your credit request for the period you were affected, ensuring it is reviewed accurately.
If you require any further assistance, feel free to reach out on Hello Peter, and we`ll gladly assist.
Kind regards,
Mweb Team
Mweb's reply18 Jun 2026, 11:02
Official
Hi Ray,
Thank you for your message and for the update on your connection. We’re glad to hear that your service has been restored, even though it is not yet fully stable, and we can understand how frustrating it must be to still experience interruptions after everything you’ve been through. This has not reflected the level of reliability and follow through we aim to provide. We can confirm that your fault is still open under reference MWB***6, and a technical agent will be following up with you directly to continue troubleshooting and stabilising your connection. When they make contact, they will also be able to assist you with your credit request for the period you were affected, ensuring it is reviewed accurately.
If you require any further assistance, feel free to reach out on Hello Peter, and we`ll gladly assist.
Kind regards,
Mweb Team
Thank you for your message and for the update on your connection. We’re glad to hear that your service has been restored, even though it is not yet fully stable, and we can understand how frustrating it must be to still experience interruptions after everything you’ve been through. This has not reflected the level of reliability and follow through we aim to provide. We can confirm that your fault is still open under reference MWB***6, and a technical agent will be following up with you directly to continue troubleshooting and stabilising your connection. When they make contact, they will also be able to assist you with your credit request for the period you were affected, ensuring it is reviewed accurately.
If you require any further assistance, feel free to reach out on Hello Peter, and we`ll gladly assist.
Kind regards,
Mweb Team
RM
Ray M's updateReviewer Update
19 Jun 2026, 17:51Hi my internet connectivity is gone once more, right after I told the agent this afternoon that it seems to be stable but now it’s gone again
Kindly reopen the same ticket
Thank you
Kindly reopen the same ticket
Thank you
RM
Ray M's update19 Jun 2026, 17:51
Reviewer Update
Hi my internet connectivity is gone once more, right after I told the agent this afternoon that it seems to be stable but now it’s gone again
Kindly reopen the same ticket
Thank you
Kindly reopen the same ticket
Thank you
Mweb's replyOfficial
22 Jun 2026, 13:48Hi Ray,
Thank you for reaching out again and keeping us updated. We understand how frustrating it must be for your connection to drop again after it initially seemed stable, especially after everything you’ve already been through. This has understandably been disruptive and not the consistent experience we aim to provide.
We are currently seeing your connection as active on our side, and we just want to confirm whether your service has stabilised since your last message or if you are still experiencing downtime. If the issue is still ongoing, please let us know so we can take this forward immediately and ensure it is properly addressed.
Kind regards,
Mweb Team
Thank you for reaching out again and keeping us updated. We understand how frustrating it must be for your connection to drop again after it initially seemed stable, especially after everything you’ve already been through. This has understandably been disruptive and not the consistent experience we aim to provide.
We are currently seeing your connection as active on our side, and we just want to confirm whether your service has stabilised since your last message or if you are still experiencing downtime. If the issue is still ongoing, please let us know so we can take this forward immediately and ensure it is properly addressed.
Kind regards,
Mweb Team
Mweb's reply22 Jun 2026, 13:48
Official
Hi Ray,
Thank you for reaching out again and keeping us updated. We understand how frustrating it must be for your connection to drop again after it initially seemed stable, especially after everything you’ve already been through. This has understandably been disruptive and not the consistent experience we aim to provide.
We are currently seeing your connection as active on our side, and we just want to confirm whether your service has stabilised since your last message or if you are still experiencing downtime. If the issue is still ongoing, please let us know so we can take this forward immediately and ensure it is properly addressed.
Kind regards,
Mweb Team
Thank you for reaching out again and keeping us updated. We understand how frustrating it must be for your connection to drop again after it initially seemed stable, especially after everything you’ve already been through. This has understandably been disruptive and not the consistent experience we aim to provide.
We are currently seeing your connection as active on our side, and we just want to confirm whether your service has stabilised since your last message or if you are still experiencing downtime. If the issue is still ongoing, please let us know so we can take this forward immediately and ensure it is properly addressed.
Kind regards,
Mweb Team
RM
Ray M's updateReviewer Update
23 Jun 2026, 20:29Offline again Aii
RM
Ray M's update23 Jun 2026, 20:29
Reviewer Update
Offline again Aii
Mweb's replyOfficial
24 Jun 2026, 08:34Hi Ray,
Thank you for your update. We understand how frustrating it must be to finally see improvement, only for the connection to drop again shortly after. This kind of inconsistency is understandably disruptive and not what you should be experiencing. We can see that your connection has since come back online, and there were no outages recorded during the time it went down, which suggests the issue may be isolated to the connection or equipment on site. To help us narrow this down and move toward a more stable solution, please continue monitoring your connection.
The next time the service drops, kindly take note of what each light is doing on your Vodacom ONT. This will give us a clearer indication of where the issue may be occurring and allow us to determine the correct next steps to resolve it properly.
Please keep us updated when it happens again, and we will work through this with you until your connection is stable.
Kind regards,
Mweb Team
Thank you for your update. We understand how frustrating it must be to finally see improvement, only for the connection to drop again shortly after. This kind of inconsistency is understandably disruptive and not what you should be experiencing. We can see that your connection has since come back online, and there were no outages recorded during the time it went down, which suggests the issue may be isolated to the connection or equipment on site. To help us narrow this down and move toward a more stable solution, please continue monitoring your connection.
The next time the service drops, kindly take note of what each light is doing on your Vodacom ONT. This will give us a clearer indication of where the issue may be occurring and allow us to determine the correct next steps to resolve it properly.
Please keep us updated when it happens again, and we will work through this with you until your connection is stable.
Kind regards,
Mweb Team
Mweb's reply24 Jun 2026, 08:34
Official
Hi Ray,
Thank you for your update. We understand how frustrating it must be to finally see improvement, only for the connection to drop again shortly after. This kind of inconsistency is understandably disruptive and not what you should be experiencing. We can see that your connection has since come back online, and there were no outages recorded during the time it went down, which suggests the issue may be isolated to the connection or equipment on site. To help us narrow this down and move toward a more stable solution, please continue monitoring your connection.
The next time the service drops, kindly take note of what each light is doing on your Vodacom ONT. This will give us a clearer indication of where the issue may be occurring and allow us to determine the correct next steps to resolve it properly.
Please keep us updated when it happens again, and we will work through this with you until your connection is stable.
Kind regards,
Mweb Team
Thank you for your update. We understand how frustrating it must be to finally see improvement, only for the connection to drop again shortly after. This kind of inconsistency is understandably disruptive and not what you should be experiencing. We can see that your connection has since come back online, and there were no outages recorded during the time it went down, which suggests the issue may be isolated to the connection or equipment on site. To help us narrow this down and move toward a more stable solution, please continue monitoring your connection.
The next time the service drops, kindly take note of what each light is doing on your Vodacom ONT. This will give us a clearer indication of where the issue may be occurring and allow us to determine the correct next steps to resolve it properly.
Please keep us updated when it happens again, and we will work through this with you until your connection is stable.
Kind regards,
Mweb Team
RM
Ray M's updateReviewer Update
26 Jun 2026, 17:03Hi offline once more
RM
Ray M's update26 Jun 2026, 17:03
Reviewer Update
Hi offline once more
RM
Ray M's updateReviewer Update
27 Jun 2026, 15:00Hi still no internet connection since last night
Nothing resolved
Nothing resolved
RM
Ray M's update27 Jun 2026, 15:00
Reviewer Update
Hi still no internet connection since last night
Nothing resolved
Nothing resolved
RM
Ray M's updateReviewer Update
28 Jun 2026, 07:57Day 3 and still no internet connection
RM
Ray M's update28 Jun 2026, 07:57
Reviewer Update
Day 3 and still no internet connection
Mweb's replyOfficial
29 Jun 2026, 09:35Morning Ray
Thank you for reaching out. Please advise whether your connection has been restored since yesterday morning.
Kind regards,
The Mweb Team
Thank you for reaching out. Please advise whether your connection has been restored since yesterday morning.
Kind regards,
The Mweb Team
Mweb's reply29 Jun 2026, 09:35
Official
Morning Ray
Thank you for reaching out. Please advise whether your connection has been restored since yesterday morning.
Kind regards,
The Mweb Team
Thank you for reaching out. Please advise whether your connection has been restored since yesterday morning.
Kind regards,
The Mweb Team
RM
Ray M's updateReviewer Update
29 Jun 2026, 10:21No still offline no internet connection
RM
Ray M's update29 Jun 2026, 10:21
Reviewer Update
No still offline no internet connection
Mweb's replyOfficial
29 Jun 2026, 10:31Morning Ray
We have raised the matter with the relevant teams to review and get in touch to discuss the next steps ASAP.
Kind regards,
The Mweb Team
We have raised the matter with the relevant teams to review and get in touch to discuss the next steps ASAP.
Kind regards,
The Mweb Team
Mweb's reply29 Jun 2026, 10:31
Official
Morning Ray
We have raised the matter with the relevant teams to review and get in touch to discuss the next steps ASAP.
Kind regards,
The Mweb Team
We have raised the matter with the relevant teams to review and get in touch to discuss the next steps ASAP.
Kind regards,
The Mweb Team
RM
Ray M's updateReviewer Update
01 Jul 2026, 05:13For the month of June I had Internet connection for less than 10 days and you guys gave me credits for a mere 100 rands, so that means I am paying for services I didn’t get hence I was here logging calls please explain those credits that you say you gave me. Now I need my services cancelled. I have sent a cancellation request please expedite my request.
Thank you
Thank you
RM
Ray M's update01 Jul 2026, 05:13
Reviewer Update
For the month of June I had Internet connection for less than 10 days and you guys gave me credits for a mere 100 rands, so that means I am paying for services I didn’t get hence I was here logging calls please explain those credits that you say you gave me. Now I need my services cancelled. I have sent a cancellation request please expedite my request.
Thank you
Thank you
Mweb's replyOfficial
01 Jul 2026, 09:59Hi Ray,
Thank you for your message, and we understand your frustration regarding both the service interruption in June and the way the credit was app****.On the credit allocation: Mweb credits are calculated strictly based on the verified downtime period, and this is measured from the time a fault is logged and confirmed on the network, through to when service is restored. Any time outside of an officially logged fault window (for example, intermittent drops or periods where no active fault is recorded on the system) is not included in the credit calculation. This is why the credit may not always match the total number of days a customer feels they were impacted.We do understand how this can feel inconsistent when you experienced limited connectivity, and your feedback on this is noted.Regarding your cancellation request: we can confirm that your cancellation has been logged with the Cancellations Team and is currently in progress. They will proceed with processing your request and ensure it is handled according to the correct account and billing timelines.We’ll ensure the team treats this as a priority so that the cancellation is completed without further unnecessary delay.Kind regards,
The Mweb Team
Thank you for your message, and we understand your frustration regarding both the service interruption in June and the way the credit was app****.On the credit allocation: Mweb credits are calculated strictly based on the verified downtime period, and this is measured from the time a fault is logged and confirmed on the network, through to when service is restored. Any time outside of an officially logged fault window (for example, intermittent drops or periods where no active fault is recorded on the system) is not included in the credit calculation. This is why the credit may not always match the total number of days a customer feels they were impacted.We do understand how this can feel inconsistent when you experienced limited connectivity, and your feedback on this is noted.Regarding your cancellation request: we can confirm that your cancellation has been logged with the Cancellations Team and is currently in progress. They will proceed with processing your request and ensure it is handled according to the correct account and billing timelines.We’ll ensure the team treats this as a priority so that the cancellation is completed without further unnecessary delay.Kind regards,
The Mweb Team
Mweb's reply01 Jul 2026, 09:59
Official
Hi Ray,
Thank you for your message, and we understand your frustration regarding both the service interruption in June and the way the credit was app****.On the credit allocation: Mweb credits are calculated strictly based on the verified downtime period, and this is measured from the time a fault is logged and confirmed on the network, through to when service is restored. Any time outside of an officially logged fault window (for example, intermittent drops or periods where no active fault is recorded on the system) is not included in the credit calculation. This is why the credit may not always match the total number of days a customer feels they were impacted.We do understand how this can feel inconsistent when you experienced limited connectivity, and your feedback on this is noted.Regarding your cancellation request: we can confirm that your cancellation has been logged with the Cancellations Team and is currently in progress. They will proceed with processing your request and ensure it is handled according to the correct account and billing timelines.We’ll ensure the team treats this as a priority so that the cancellation is completed without further unnecessary delay.Kind regards,
The Mweb Team
Thank you for your message, and we understand your frustration regarding both the service interruption in June and the way the credit was app****.On the credit allocation: Mweb credits are calculated strictly based on the verified downtime period, and this is measured from the time a fault is logged and confirmed on the network, through to when service is restored. Any time outside of an officially logged fault window (for example, intermittent drops or periods where no active fault is recorded on the system) is not included in the credit calculation. This is why the credit may not always match the total number of days a customer feels they were impacted.We do understand how this can feel inconsistent when you experienced limited connectivity, and your feedback on this is noted.Regarding your cancellation request: we can confirm that your cancellation has been logged with the Cancellations Team and is currently in progress. They will proceed with processing your request and ensure it is handled according to the correct account and billing timelines.We’ll ensure the team treats this as a priority so that the cancellation is completed without further unnecessary delay.Kind regards,
The Mweb Team