Useless service

The service from MWEB is truly unacceptable . This query was logged in March already and we in May and it has not been solved.

I had an issue with my LTE connection due to their sim card. March was my first month using MWEB. I was offline for almost two weeks. I called wanting the data to be carried over or for me to be refund the days i was not online. I was advised i would be credited and my bill for the next month would be less.

I have been in touch on more than two times after March and they keep telling me their technical team is still working on it. This is very unprofessional and pathetic.

No one bothers to get in touch with me and i have to follow up with them .

I want to be assisted immediately or they can cancel this membership.