RH
Roy H

1 reviews | Active since Nov 2011

28 Jun 2016, 08:55

USELESS SERVICE

<p>Mweb promise and do not deliver. they rope you in with a smooth talking sale rep to begin with telling one how they will attend to their issues and you won't have to deal with Telkom. however once issues come up and they cannot get Telkom to sort it out they ignore you and blame Telkom and stop assisting. I had to cancel my optic fibre order with Mweb as they were completely useless in delivery and also promised installation to be done at their cost, however then changed the story and said I would have to pay for the conduit pipes and electrician to fulfill the installation. therefore they were in breach of their contract signed and I cancelled my order. It is said that a company with such bad practice and service makes is so big.</p>

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Replies (1)
Mweb
Mweb's reply28 Jun 2016, 09:31
Official

Thank you for taking the time to bring this matter to our attention.

As discussed with the client service consultant, you stated that this has now been cancelled and nothing further is needed from our side.

Kind regards

MWEB Client Services

Best regards,