DR
Denzil R
1 reviews | Active since May 2020
02 Jun 2026, 14:26
Useless poor communication
For the last 2 days I have been trying ti solve my internet line.I moved premises and i need it for work but unfortunately its been such a terrible experience.I have the mweb app but it is so bad cause communication on the app is really bad.takes 10yrs for a response. The whatsapp number is just as bad u get swopped with ppl so many times. And even when u call in. I am now in the line got 17 mins from caller 5 to 3. Must I just change my service provider because to Mweb we are absolutely nothing.But if I dont see how quick those emails or calls will come in. Useless service provider.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
02 Jun 2026, 15:09Hi Denzil, Moving homes and being left without a working connection for work adds real pressure, especially when every support channel feels slow or inconsistent. That delay between app responses, WhatsApp handovers, and call queues understandably builds frustration when you just need a stable line up and running. We can confirm that an escalation has been submitted to our Moving Team to follow up on your relocation and prioritise an update on your line activation. They will review the current status of the move and the outstanding steps needed to get your service active. We know the urgency here is not just convenience, but work continuity, and the team will engage on this with that in mind. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply02 Jun 2026, 15:09
Official
Hi Denzil, Moving homes and being left without a working connection for work adds real pressure, especially when every support channel feels slow or inconsistent. That delay between app responses, WhatsApp handovers, and call queues understandably builds frustration when you just need a stable line up and running. We can confirm that an escalation has been submitted to our Moving Team to follow up on your relocation and prioritise an update on your line activation. They will review the current status of the move and the outstanding steps needed to get your service active. We know the urgency here is not just convenience, but work continuity, and the team will engage on this with that in mind. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
DR
Denzil R's updateReviewer Update
02 Jun 2026, 15:36Thank you for your response but does not give much info or help me get my airtime back.But thankfully to Scott who answered the call and called me back and explained everything that even ur provision team didnt explain to me.10 stars as he was so patient so understanding.U need to promote ppl like Scott so that they can teach the rest how it done.
DR
Denzil R's update02 Jun 2026, 15:36
Reviewer Update
Thank you for your response but does not give much info or help me get my airtime back.But thankfully to Scott who answered the call and called me back and explained everything that even ur provision team didnt explain to me.10 stars as he was so patient so understanding.U need to promote ppl like Scott so that they can teach the rest how it done.
Mweb's replyOfficial
03 Jun 2026, 15:08 Hello there,Thank you for your patience while we responded on this platform.If you still require any assistance, please feel free to send us a private message. Please pardon our delayed response. Our team will review your query and provide further support as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply03 Jun 2026, 15:08
Official
Hello there,Thank you for your patience while we responded on this platform.If you still require any assistance, please feel free to send us a private message. Please pardon our delayed response. Our team will review your query and provide further support as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,