Useless Mweb service

 Hello  Paul.Thank you for reaching out and sharing your concern. We completely understand how frustrating it can be to receive unwanted emails, especially ones that are attempting to trick you about your iCloud storage. 

To help, our spam monitoring system has been updated and now learns from messages that customers move to their Junk folder. If you receive these spam emails, please move them to Junk rather than deleting them, as this helps the system improve detection and reduces similar messages in the future. 

Additionally, if you entered your details on any suspicious websites linked in these emails, we strongly recommend changing your email password immediately to keep your account secure. 

For a step-by-step guide on adjusting filters and improving spam management on your Mweb account, please follow this link: Mweb Email Spam & Filtering Guide 

If you need further assistance, feel free to send us a private message with your account details via private message, and our team will walk you through the setup to block these emails effectively. 

Kind regards,
The Mweb Team 

Hello Paul.

Thank you for the update. We understand how frustrating it can be when spam emails continue to arrive despite following the filtering steps, and we appreciate your patience while testing the guide.

If you require any further assistance, please feel free to send us a direct message on Hello Peter with a brief description of the support you need. The team will review your account and provide personalised help to ensure your email experience improves.

Your feedback is important and has also been shared with the service quality team to help strengthen our email systems and improve the experience for all customers.

Kind regards,
MWEB Team

Hello Paul. It’s never our intention to sound robotic. Your experience matters to us, and your feedback is taken very seriously. We understand how frustrating it can be when messages feel impersonal, and we want to ensure you get the personalised support you need.

If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issues you’re experiencing. The team will review your account carefully and provide guidance to improve your email experience.

Your feedback has also been shared with the service quality team to help strengthen processes and make support more effective for all customers.

Kind regards,
MWEB Team

Morning Paul. Our teams are not able to view your image. Please resend via private message. 

Kind regards, 
The Mweb Team

Hi Paul, thank you for your message. We understand your frustration in trying to locate email preferences and set up filters to manage unwanted spam. Navigating webmail settings can sometimes be confusing, and we appreciate you bringing this to our attention.To assist you further, we recommend sending a screenshot of the issue you are experiencing to ***. This will allow our team to see exactly what you are encountering and provide step-by-step guidance tailored to your account.Once we receive the screenshot, our technical team will review the settings and provide clear instructions on how to set up filters or block unwanted emails effectively. This approach ensures that you can manage your inbox with confidence and reduce spam moving forward.We appreciate your patience and understanding while we work with you to resolve this matter.Kind regards,
The Mweb Team

 Hi Paul, 

Regarding the missing emails, please log into our Webmail platform here: https://www.mweb.co.za/webmail and check all folders carefully, including Junk and any custom folders, as the emails may have been filtered or redirected.

While logged in, please also check if any content filters have been set up and remove them, as these may block or redirect incoming emails.

To check or remove content filters:

Select More at the top
Click Settings
Select Content Filtering on the left
Remove any filters listed

To block or allow specific email addresses:

Go to Settings
Open Spam Filtering
Use the Trust Sender or Block Sender options to manage email addresses

If you notice any content filters that you did not set up, we recommend changing your email password to ensure your account remains secure.

To change your password:

Log into https://my.mweb.co.za/
Select My Email Accounts
Click the settings icon next to the relevant email address
Select Access Details
Update your password and click Save

Kind regards,
The Mweb Team