SH
Sharon H
1 reviews | Active since Aug 2016
12 Mar 2026, 18:28
Useless mweb
Mweb you are useless either employ more staff in your call centre, i have spent over 3hrs trying to get through and still on hold and yes i have tried 3 consecutive days!! I jeed to reconnect i have paid online. Why is my wifi still not on.
Helpful (0)
Replies (13)0
Replies (13)
Mweb's replyOfficial
13 Mar 2026, 09:58 Hi Sharon, thank you for reaching out and sharing your experience. We understand how frustrating it must be to wait so long and still not have your connection up and running, especially after making your payment. Our system shows that your service is connected, so there are a few steps you can try to get your Wi-Fi working:
1. Restart your modem/router by switching it off for 30 seconds and then turning it back on
2. Check all cables to ensure they are securely connected
3. Try connecting a device directly via an Ethernet cable to rule out Wi-Fi issues
4. Ensure your device is connecting to the correct Wi-Fi network and entering the correct password.If these steps do not restore your connection, please let us know and we’ll provide further guidance to get you online as quickly as possible. Kind regards,
The Mweb Team
1. Restart your modem/router by switching it off for 30 seconds and then turning it back on
2. Check all cables to ensure they are securely connected
3. Try connecting a device directly via an Ethernet cable to rule out Wi-Fi issues
4. Ensure your device is connecting to the correct Wi-Fi network and entering the correct password.If these steps do not restore your connection, please let us know and we’ll provide further guidance to get you online as quickly as possible. Kind regards,
The Mweb Team
Mweb's reply13 Mar 2026, 09:58
Official
Hi Sharon, thank you for reaching out and sharing your experience. We understand how frustrating it must be to wait so long and still not have your connection up and running, especially after making your payment. Our system shows that your service is connected, so there are a few steps you can try to get your Wi-Fi working:
1. Restart your modem/router by switching it off for 30 seconds and then turning it back on
2. Check all cables to ensure they are securely connected
3. Try connecting a device directly via an Ethernet cable to rule out Wi-Fi issues
4. Ensure your device is connecting to the correct Wi-Fi network and entering the correct password.If these steps do not restore your connection, please let us know and we’ll provide further guidance to get you online as quickly as possible. Kind regards,
The Mweb Team
1. Restart your modem/router by switching it off for 30 seconds and then turning it back on
2. Check all cables to ensure they are securely connected
3. Try connecting a device directly via an Ethernet cable to rule out Wi-Fi issues
4. Ensure your device is connecting to the correct Wi-Fi network and entering the correct password.If these steps do not restore your connection, please let us know and we’ll provide further guidance to get you online as quickly as possible. Kind regards,
The Mweb Team
SH
Sharon H's updateReviewer Update
13 Mar 2026, 10:13I have done all of the above still its not working
SH
Sharon H's update13 Mar 2026, 10:13
Reviewer Update
I have done all of the above still its not working
Mweb's replyOfficial
13 Mar 2026, 10:49Hi Sharon, thank you for letting us know. We understand how frustrating it must be to try all the suggested steps and still not have your service working.We’ve submitted an escalation to our technical team, who will review your account and assist in getting your connection fully operational. They will be in touch with the next steps to resolve this as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply13 Mar 2026, 10:49
Official
Hi Sharon, thank you for letting us know. We understand how frustrating it must be to try all the suggested steps and still not have your service working.We’ve submitted an escalation to our technical team, who will review your account and assist in getting your connection fully operational. They will be in touch with the next steps to resolve this as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
SH
Sharon H's updateReviewer Update
16 Mar 2026, 11:18So after all this i decided to by 2hrs airtime. Called your call centre on a sat morning eventually got through after 70min just for them to send a signal and the wifi was on. Now my next query why is my account ot credited with thee r249 as i was told by your agents. I canceled the new order. I was told pay the whole amount then we will credit you. Received my account today there is no credit.
SH
Sharon H's update16 Mar 2026, 11:18
Reviewer Update
So after all this i decided to by 2hrs airtime. Called your call centre on a sat morning eventually got through after 70min just for them to send a signal and the wifi was on. Now my next query why is my account ot credited with thee r249 as i was told by your agents. I canceled the new order. I was told pay the whole amount then we will credit you. Received my account today there is no credit.
Mweb's replyOfficial
16 Mar 2026, 11:32Morning Sharon.
We understand how frustrating this experience must be, especially after the time and airtime spent reaching support and the expectation of a credit on your account. Your feedback is important to us, and we would like to ensure this is reviewed properly. We see that our tech support team managed to resolve our previously mentioned escalation. We are happy to hear that your connection is back up and running.
To help move your refund query forward, please share the chat reference related to the refund discussion via private message on this platform. This will allow us to escalate the matter to the relevant teams for review and clarification as soon as possible.
Kind regards,
The Mweb Team
We understand how frustrating this experience must be, especially after the time and airtime spent reaching support and the expectation of a credit on your account. Your feedback is important to us, and we would like to ensure this is reviewed properly. We see that our tech support team managed to resolve our previously mentioned escalation. We are happy to hear that your connection is back up and running.
To help move your refund query forward, please share the chat reference related to the refund discussion via private message on this platform. This will allow us to escalate the matter to the relevant teams for review and clarification as soon as possible.
Kind regards,
The Mweb Team
Mweb's reply16 Mar 2026, 11:32
Official
Morning Sharon.
We understand how frustrating this experience must be, especially after the time and airtime spent reaching support and the expectation of a credit on your account. Your feedback is important to us, and we would like to ensure this is reviewed properly. We see that our tech support team managed to resolve our previously mentioned escalation. We are happy to hear that your connection is back up and running.
To help move your refund query forward, please share the chat reference related to the refund discussion via private message on this platform. This will allow us to escalate the matter to the relevant teams for review and clarification as soon as possible.
Kind regards,
The Mweb Team
We understand how frustrating this experience must be, especially after the time and airtime spent reaching support and the expectation of a credit on your account. Your feedback is important to us, and we would like to ensure this is reviewed properly. We see that our tech support team managed to resolve our previously mentioned escalation. We are happy to hear that your connection is back up and running.
To help move your refund query forward, please share the chat reference related to the refund discussion via private message on this platform. This will allow us to escalate the matter to the relevant teams for review and clarification as soon as possible.
Kind regards,
The Mweb Team
SH
Sharon H's updateReviewer Update
16 Mar 2026, 11:37Oh no we not gona go down that road, i do not have a ref num, secondly make it make sense if my amount is r729 a month and inpaid 978 cannot you not see there is a difference in payment.
SH
Sharon H's update16 Mar 2026, 11:37
Reviewer Update
Oh no we not gona go down that road, i do not have a ref num, secondly make it make sense if my amount is r729 a month and inpaid 978 cannot you not see there is a difference in payment.
Mweb's replyOfficial
16 Mar 2026, 12:08Hello Sharon.
Please share the ID number of the account holder via private message so we may further verify the profile information and advise further.
Kind regards,
The Mweb Team
Please share the ID number of the account holder via private message so we may further verify the profile information and advise further.
Kind regards,
The Mweb Team
Mweb's reply16 Mar 2026, 12:08
Official
Hello Sharon.
Please share the ID number of the account holder via private message so we may further verify the profile information and advise further.
Kind regards,
The Mweb Team
Please share the ID number of the account holder via private message so we may further verify the profile information and advise further.
Kind regards,
The Mweb Team
SH
Sharon H's updateReviewer Update
19 Mar 2026, 07:45So now how long am i now going to wait for an update
SH
Sharon H's update19 Mar 2026, 07:45
Reviewer Update
So now how long am i now going to wait for an update
Mweb's replyOfficial
19 Mar 2026, 08:50Hi Sharon, thank you for your message. We understand that waiting for updates can be frustrating, and we appreciate your patience in this matter. Please be advised that there is an open escalation with our technical team regarding your issue. The team is actively reviewing the situation, and updates will be provided as soon as they become available. We acknowledge the inconvenience this delay has caused and appreciate your understanding while the matter is being addressed. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply19 Mar 2026, 08:50
Official
Hi Sharon, thank you for your message. We understand that waiting for updates can be frustrating, and we appreciate your patience in this matter. Please be advised that there is an open escalation with our technical team regarding your issue. The team is actively reviewing the situation, and updates will be provided as soon as they become available. We acknowledge the inconvenience this delay has caused and appreciate your understanding while the matter is being addressed. Kind regards,
The Mweb Team
The Mweb Team
SH
Sharon H's updateReviewer Update
19 Mar 2026, 09:03Im not sure why its taking this long on my call to the retention department the agent advised he would put a note on the system. I hope this will be resolved before the next payment.
SH
Sharon H's update19 Mar 2026, 09:03
Reviewer Update
Im not sure why its taking this long on my call to the retention department the agent advised he would put a note on the system. I hope this will be resolved before the next payment.
Mweb's replyOfficial
19 Mar 2026, 09:16Hi Sharon, thank you for your message. We understand your concern regarding the delay and the impact this has on your upcoming payment.Please be advised that we have submitted a follow-up to our Retentions team to provide an update on your query. We appreciate your patience while the matter is being reviewed.Should you require any further assistance in the meantime, please feel free to reach out.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply19 Mar 2026, 09:16
Official
Hi Sharon, thank you for your message. We understand your concern regarding the delay and the impact this has on your upcoming payment.Please be advised that we have submitted a follow-up to our Retentions team to provide an update on your query. We appreciate your patience while the matter is being reviewed.Should you require any further assistance in the meantime, please feel free to reach out.Kind regards,
The Mweb Team
The Mweb Team
SH
Sharon H's updateReviewer Update
26 Mar 2026, 09:00I would like to know what the heck is going on. I know get a bill for R800 this month. What part are you not understanding. 1st you charge me over R1000 for last months bill and my account is r759. Ur retention office tells me to pay it and i will be credited. I do that and no reflection of the credit, secondly i was supposed to go on a downgrade 1 April. Please can you tell what is going on. This is way pathetic service
SH
Sharon H's update26 Mar 2026, 09:00
Reviewer Update
I would like to know what the heck is going on. I know get a bill for R800 this month. What part are you not understanding. 1st you charge me over R1000 for last months bill and my account is r759. Ur retention office tells me to pay it and i will be credited. I do that and no reflection of the credit, secondly i was supposed to go on a downgrade 1 April. Please can you tell what is going on. This is way pathetic service
Mweb's replyOfficial
26 Mar 2026, 09:17Hi Sharon, thank you for reaching out. We completely understand how frustrating and confusing this situation must be, especially after following instructions from our Retention Office and not seeing the expected updates. Your patience throughout this process is truly appreciated.
We’ve reached out to the Retention’s Team to provide you with a clear update on your account and ensure your query is addressed as quickly as possible. If you require any further assistance, you can send us a direct message on Hello Peter, and our team will make sure your concerns are handled promptly.
We value your patience and will continue working to ensure your account is accurately updated and your experience improved.
Kind regards,
Mweb Team
We’ve reached out to the Retention’s Team to provide you with a clear update on your account and ensure your query is addressed as quickly as possible. If you require any further assistance, you can send us a direct message on Hello Peter, and our team will make sure your concerns are handled promptly.
We value your patience and will continue working to ensure your account is accurately updated and your experience improved.
Kind regards,
Mweb Team
Mweb's reply26 Mar 2026, 09:17
Official
Hi Sharon, thank you for reaching out. We completely understand how frustrating and confusing this situation must be, especially after following instructions from our Retention Office and not seeing the expected updates. Your patience throughout this process is truly appreciated.
We’ve reached out to the Retention’s Team to provide you with a clear update on your account and ensure your query is addressed as quickly as possible. If you require any further assistance, you can send us a direct message on Hello Peter, and our team will make sure your concerns are handled promptly.
We value your patience and will continue working to ensure your account is accurately updated and your experience improved.
Kind regards,
Mweb Team
We’ve reached out to the Retention’s Team to provide you with a clear update on your account and ensure your query is addressed as quickly as possible. If you require any further assistance, you can send us a direct message on Hello Peter, and our team will make sure your concerns are handled promptly.
We value your patience and will continue working to ensure your account is accurately updated and your experience improved.
Kind regards,
Mweb Team