useless mweb and didnt respnd to previous hp

we have a business account with mweb and one of the subaccounts we have had since '99<br> i recently wrote to a whole stroing of people at mweb, some of whom appear no longer to be working there<br> i wanted to find out if we could get a better deal on out home office adsl, because afrihosts rates are very favourable<br> i wrote to several people who either didnt reply or were no longer at the company<br> i only got one email from someone replying from the email address of a lady who i later discovered had left the company. in this email i was asked to send the details on my afrihost offer, and i told them that i dont have the time to collection that info and i asked mweb to rather send me their best offer<br> we have had consistently poor service from mweb whenever i have had to deal with them<br> anyway issue still unresolved. by the way we used to get business level support and now they have done away with that unless you subscribe to higher level of support. also, in the last few days i have been essentially locked out of my account but on 2 ocassions i have called mweb, there has been more than 70 people in queue for support