MM
Mr. Mcluckie
1 reviews | Active since Sept 2022
25 May 2026, 14:36
Useless MWEB!!!
I have been trying to contact Tech Support since 09:00 this morning.
I have "spoken" on LiveChat with 4 different agents and when I start to explain my issue (a router issue ongoing from the weekend) and have been on what appears to be hold for up to 45 minutes at a time and when I type "Hellooooo" there is nothing, nada, zilch, zero, f all, and it is getting quite frustrating now and not to put too fine a point ****** annoying!!!
There is just no recourse to these faceless people that hide in chat. Last night's agent signed off at 18:00 on the button but never told me thats when he finished, thanks Dave!
But the 4 this morning were equally vague and just stop "chatting" and you are left hanging, not knowing if you are still connected, waiting or what.....
And the system when I end the chat after it's clear I'm ghosted, they have the audacity to tell me I have open chats and I should close them - well I would but I don't get to see them - YOU close them then!!
So start a new (another) new chat and repeat process, wait 20-30 minutes and then "Hi, I'm Neil, how can I assist?" and then he disappears after you type what you are wanting.
Repeat ad infinitum !!!
Honestly, their customer service is absolutely appalling, no wonder, they closed their offices and let their agents "work" from home!!
I'm done, there are other companies out there.
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
25 May 2026, 14:50Good afternoon, Mr. Mcluckie.
We can see how frustrating this experience has been, especially after multiple attempts to get consistent support throughout the day. Being left uncertain in a live chat and needing to repeat your query is not the seamless experience we aim to provide.Our technical support team has successfully connected to your chat sessions and is actively working with you to resolve the router issue. Your case remains in focus, and ensuring a stable, fully functioning connection is the priority.
In the meantime, here are a few practical steps that often help improve connectivity for laptops and TVs:• Positioning matters; place your router in a central, open area to reduce signal interference
• Restart both the router and connected devices to refresh the connection
• For laptops, forget the WiFi network and reconnect using the correct password
• Ensure your TV firmware and laptop network drivers are up to date
• If available, connect closer devices to the 5GHz band for better speed, while using 2.4GHz for wider coverage
• Limit the number of connected devices temporarily to test stabilityYour feedback around the chat experience is taken seriously, and it is being escalated to ensure clearer communication and better session continuity going forward.We remain committed to getting your connection fully resolved and delivering the reliable, high-quality experience you expect from Mweb.
Kind regards,
The Mweb Team
We can see how frustrating this experience has been, especially after multiple attempts to get consistent support throughout the day. Being left uncertain in a live chat and needing to repeat your query is not the seamless experience we aim to provide.Our technical support team has successfully connected to your chat sessions and is actively working with you to resolve the router issue. Your case remains in focus, and ensuring a stable, fully functioning connection is the priority.
In the meantime, here are a few practical steps that often help improve connectivity for laptops and TVs:• Positioning matters; place your router in a central, open area to reduce signal interference
• Restart both the router and connected devices to refresh the connection
• For laptops, forget the WiFi network and reconnect using the correct password
• Ensure your TV firmware and laptop network drivers are up to date
• If available, connect closer devices to the 5GHz band for better speed, while using 2.4GHz for wider coverage
• Limit the number of connected devices temporarily to test stabilityYour feedback around the chat experience is taken seriously, and it is being escalated to ensure clearer communication and better session continuity going forward.We remain committed to getting your connection fully resolved and delivering the reliable, high-quality experience you expect from Mweb.
Kind regards,
The Mweb Team
Mweb's reply25 May 2026, 14:50
Official
Good afternoon, Mr. Mcluckie.
We can see how frustrating this experience has been, especially after multiple attempts to get consistent support throughout the day. Being left uncertain in a live chat and needing to repeat your query is not the seamless experience we aim to provide.Our technical support team has successfully connected to your chat sessions and is actively working with you to resolve the router issue. Your case remains in focus, and ensuring a stable, fully functioning connection is the priority.
In the meantime, here are a few practical steps that often help improve connectivity for laptops and TVs:• Positioning matters; place your router in a central, open area to reduce signal interference
• Restart both the router and connected devices to refresh the connection
• For laptops, forget the WiFi network and reconnect using the correct password
• Ensure your TV firmware and laptop network drivers are up to date
• If available, connect closer devices to the 5GHz band for better speed, while using 2.4GHz for wider coverage
• Limit the number of connected devices temporarily to test stabilityYour feedback around the chat experience is taken seriously, and it is being escalated to ensure clearer communication and better session continuity going forward.We remain committed to getting your connection fully resolved and delivering the reliable, high-quality experience you expect from Mweb.
Kind regards,
The Mweb Team
We can see how frustrating this experience has been, especially after multiple attempts to get consistent support throughout the day. Being left uncertain in a live chat and needing to repeat your query is not the seamless experience we aim to provide.Our technical support team has successfully connected to your chat sessions and is actively working with you to resolve the router issue. Your case remains in focus, and ensuring a stable, fully functioning connection is the priority.
In the meantime, here are a few practical steps that often help improve connectivity for laptops and TVs:• Positioning matters; place your router in a central, open area to reduce signal interference
• Restart both the router and connected devices to refresh the connection
• For laptops, forget the WiFi network and reconnect using the correct password
• Ensure your TV firmware and laptop network drivers are up to date
• If available, connect closer devices to the 5GHz band for better speed, while using 2.4GHz for wider coverage
• Limit the number of connected devices temporarily to test stabilityYour feedback around the chat experience is taken seriously, and it is being escalated to ensure clearer communication and better session continuity going forward.We remain committed to getting your connection fully resolved and delivering the reliable, high-quality experience you expect from Mweb.
Kind regards,
The Mweb Team
MM
Mr. Mcluckie's updateReviewer Update
25 May 2026, 14:56I'm sorry, I do not believe one word of that. I am currently on LiveChat to a man, name I will withhold and I have been left hanging since 14:43 when he introduced himself and heard nothing since.
So.....where is he???
So.....where is he???
MM
Mr. Mcluckie's update25 May 2026, 14:56
Reviewer Update
I'm sorry, I do not believe one word of that. I am currently on LiveChat to a man, name I will withhold and I have been left hanging since 14:43 when he introduced himself and heard nothing since.
So.....where is he???
So.....where is he???
MM
Mr. Mcluckie's updateReviewer Update
25 May 2026, 14:57But I will say something - I've had a quicker response here than any of your home "working" agents so that made me laugh
MM
Mr. Mcluckie's update25 May 2026, 14:57
Reviewer Update
But I will say something - I've had a quicker response here than any of your home "working" agents so that made me laugh
Mweb's replyOfficial
25 May 2026, 15:04Hello, Mr. Mcluckie. To move things along and ensure you receive all the support you need, we have arranged a tech support callback. The tech team will review the profile and call you to further troubleshoot the connection. Kind regards,The Mweb Team
Mweb's reply25 May 2026, 15:04
Official
Hello, Mr. Mcluckie. To move things along and ensure you receive all the support you need, we have arranged a tech support callback. The tech team will review the profile and call you to further troubleshoot the connection. Kind regards,The Mweb Team
MM
Mr. Mcluckie's updateReviewer Update
25 May 2026, 15:08Ok, thank you, I will wait for the call with anticipation.
MM
Mr. Mcluckie's update25 May 2026, 15:08
Reviewer Update
Ok, thank you, I will wait for the call with anticipation.
Mweb's replyOfficial
25 May 2026, 15:10Thank you so much for your patience. We will be in touch ASAP.
Mweb's reply25 May 2026, 15:10
Official
Thank you so much for your patience. We will be in touch ASAP.
MM
Mr. Mcluckie's updateReviewer Update
25 May 2026, 15:38Thank you.
An agent called us 5 minutes ago and we resolved the issue in less than 2 minutes. Such a shame it has to be like this to get customer service.
I worked in a customer facing role in shipping in the UK and we would have been crucified by our clients if we treated them like this, customer was paramount and we worked 24/7 to keep the job going.
Sadly in my experience the customers in Africa are usually treated as an afterthought.
An agent called us 5 minutes ago and we resolved the issue in less than 2 minutes. Such a shame it has to be like this to get customer service.
I worked in a customer facing role in shipping in the UK and we would have been crucified by our clients if we treated them like this, customer was paramount and we worked 24/7 to keep the job going.
Sadly in my experience the customers in Africa are usually treated as an afterthought.
MM
Mr. Mcluckie's update25 May 2026, 15:38
Reviewer Update
Thank you.
An agent called us 5 minutes ago and we resolved the issue in less than 2 minutes. Such a shame it has to be like this to get customer service.
I worked in a customer facing role in shipping in the UK and we would have been crucified by our clients if we treated them like this, customer was paramount and we worked 24/7 to keep the job going.
Sadly in my experience the customers in Africa are usually treated as an afterthought.
An agent called us 5 minutes ago and we resolved the issue in less than 2 minutes. Such a shame it has to be like this to get customer service.
I worked in a customer facing role in shipping in the UK and we would have been crucified by our clients if we treated them like this, customer was paramount and we worked 24/7 to keep the job going.
Sadly in my experience the customers in Africa are usually treated as an afterthought.
Mweb's replyOfficial
25 May 2026, 15:49Hello, Mr. Mcluckie.
We’re really glad to hear that the issue was resolved quickly once contact was made, and we appreciate you acknowledging the support you received on this platform.
At the same time, we fully recognise your experience leading up to that resolution and understand why it feels disappointing that things had to escalate this far to get assistance. This is not the standard of service we aim to provide, and it’s not how we want our customers to feel when they need help. Your perspective is valuable and highlights areas where the overall journey needs to improve.
We remain focused on improving the support experience going forward and ensuring interactions are smoother and more reliable from the start.
Kind regards,
Mweb Team
We’re really glad to hear that the issue was resolved quickly once contact was made, and we appreciate you acknowledging the support you received on this platform.
At the same time, we fully recognise your experience leading up to that resolution and understand why it feels disappointing that things had to escalate this far to get assistance. This is not the standard of service we aim to provide, and it’s not how we want our customers to feel when they need help. Your perspective is valuable and highlights areas where the overall journey needs to improve.
We remain focused on improving the support experience going forward and ensuring interactions are smoother and more reliable from the start.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 15:49
Official
Hello, Mr. Mcluckie.
We’re really glad to hear that the issue was resolved quickly once contact was made, and we appreciate you acknowledging the support you received on this platform.
At the same time, we fully recognise your experience leading up to that resolution and understand why it feels disappointing that things had to escalate this far to get assistance. This is not the standard of service we aim to provide, and it’s not how we want our customers to feel when they need help. Your perspective is valuable and highlights areas where the overall journey needs to improve.
We remain focused on improving the support experience going forward and ensuring interactions are smoother and more reliable from the start.
Kind regards,
Mweb Team
We’re really glad to hear that the issue was resolved quickly once contact was made, and we appreciate you acknowledging the support you received on this platform.
At the same time, we fully recognise your experience leading up to that resolution and understand why it feels disappointing that things had to escalate this far to get assistance. This is not the standard of service we aim to provide, and it’s not how we want our customers to feel when they need help. Your perspective is valuable and highlights areas where the overall journey needs to improve.
We remain focused on improving the support experience going forward and ensuring interactions are smoother and more reliable from the start.
Kind regards,
Mweb Team