Useless Mweb
<p>Since 26 January I have problems with wi-fi. Several phonecalls, correspondence on Facebook, someone from technical support was suppose to phone me tonight, 9 February, to sort out the problem once and for all. When I asked the support on Facebook, I was told someone will only phone me on 14 February!! For nearly a month, I have to sit without internet at night?? But at the end of the month, they deduct their full installment??? This is NOT ACCEPTABLE!! MWEB is *****ing peoples money, doing NOTHING to sort out problems!! USELESS!! </p>
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Mweb's replyOfficial
10 Feb 2017, 16:27Good day karlien-van-vuuren
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addresses and forwarded to the relevant persons.
We have made arrangements for a specialist to call you this evening to assist with your connection problem.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply10 Feb 2017, 16:27
Official
Good day karlien-van-vuuren
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addresses and forwarded to the relevant persons.
We have made arrangements for a specialist to call you this evening to assist with your connection problem.
Kind regards
MWEB Client Services
Best regards,