Useless ISP #worstISP

Of I could give no stars that would be great, been with Mweb for close to two years. I needed to change homes and did the option on the app, that didn't work as after a week no response so I called in, very nice lady assisted and said she will escalate to add my address. Fast track one month later, she sent that request to only Gawd knows because no requests was sent to OpenServe, anyways frustrated I cancelled and clearly asked then, "What do I do with the router?", they advised someone will call you to assist with that. This was back in October 2025. December 2025 I was debited R699, I contacted them today, I was 16th in the line, F that, I went on WhatsApp, at 8:30 initiated a chat, got a response at 13:48, how's that for customer service ? Then this guy's starts questioning me as I wanted to know why I got debited Only to find out it's for the router which is kept away as me new service provider has already given me a new one. So because no-one contacted me, it became my problem so I got debited. Now I must be liable to send the router back, after two months of radio silence. Why is it that we as customers have to always follow the book but companies like this just give a damn ? In this day and age, absolutely useless company, as though they were providing free service.