Useless ISP / Do not recommend

Useless ISP. Constant downtime. No more than 1 person can access the internet at a time. No communication of downtime, or maintenance on Fibre. Want to cancel with Mweb, and WILL NOT be held responsible for penalties or installation fees incurred. Apparently they cannot get hold of me on my cellphone as it says "user busy". Amazing how millions of other telemarketers can get hold of me and not have the same problem. I am BEYOND GATVOL of Mweb! Email sent on 15 and 17 December 2020. No reply - useless customer service. Email copied below: Good morning,

And so, 8h30 has come and gone and STILL no call from Mweb…..

I sincerely hope that all of these calls I have made, as well as all of these emails I have sent are kept in a log somewhere, along with a record of my downtime for the past 4 months. Because I would like that to support my reason for cancellation WITHOUT paying any penalty fees as I WILL NOT be held accountable for those.

Again this morning, only 1 person was using the internet and I couldn’t be connected.

VOX has offered me a better deal, with no monthly fees for the next 4 months. They are ready to come swap routers and do the switch with MWEB over to VOX.

Again, please take special note: when I cancel with MWEB (which, I think, might even be before the end of this week due to your poor service), I WILL NOT BE HELD LIABLE FOR ANY CANCELLATION OR PENALTY FEES.

I would actually appreciate it if this email is shared with someone senior. As it seems I am the laughing stock at MWEB at the moment and the “I don’t give a damn” attitude has been taken by the staff. Oh, another thing, I am still waiting for Brenda in retentions to return my call. I think I left a message for her before lunchtime on Tuesday…. Oh well.

Thank you, Janine Wewege

From: Janine Wewege <***> Sent: Tuesday, 15 December 2020 17:55 To: 'Dean De Beyer (Mweb)' <***> Subject: RE: Fibre issues Importance: High

Hi Dean,

I have since tried to contact you – but due to being number 18 in the queue, I decided to not hold on and use all my airtime to contact you.

Please could you diarise to contact met at 08h30 Thursday morning (17 December 2020) I am resetting my phone and (should there be) any problems with my phone, I’m sure it will be fixed and you will be able to reach me.

I don’t understand that everyone else, including useless marketers can reach me on my cellphone, but nobody at Mweb can?

Thank you, Janine

From: Janine Wewege <***> Sent: Tuesday, 15 December 2020 16:32 To: 'Dean De Beyer (Mweb)' <***> Subject: RE: Fibre issues

Hi Dean,

My phone has been working perfectly fine as I have been receiving calls. I have also been making calls perfectly.

From: Dean De Beyer (Mweb) <***> Sent: Tuesday, 15 December 2020 16:24 To: *** Subject: Fibre issues Importance: High

Hi there

We are trying to contact you however the cell number *** keeps saying remote party is busy So please reply and supply an alternative number we may contact you on.

Thanks in advance

Kind Regards

Dean de Beyer Technical Specialist - Customer Retentions Tel: *** *** www.mweb.co.za