JN
Julia N
1 reviews | Active since Mar 2024
14 Apr 2026, 15:44
Useless consultants, worst service
Happy to take your money, one of the worst ISPs should you have any problems with their service, they will send you from one department to the next without solving your issue, its like the consultants deliberately pass you over without even trying to help you. I really don't advise anyone signing up their services. And I recommend people canceling their contracts..
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
14 Apr 2026, 15:55Hello Julia, thank you for sharing your experience. Being passed between teams without a clear resolution is frustrating and not the standard we aim to deliver.We have reached out to the team that manages service reconnections directly. We can see they connected with you earlier this afternoon and have already logged the matter with our finance team for review and resolution as a priority.We are committed to seeing this through and ensuring you receive clear feedback and a proper outcome. Please feel free to share your details via private message so we can continue to track this closely and keep you updated every step of the way.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply14 Apr 2026, 15:55
Official
Hello Julia, thank you for sharing your experience. Being passed between teams without a clear resolution is frustrating and not the standard we aim to deliver.We have reached out to the team that manages service reconnections directly. We can see they connected with you earlier this afternoon and have already logged the matter with our finance team for review and resolution as a priority.We are committed to seeing this through and ensuring you receive clear feedback and a proper outcome. Please feel free to share your details via private message so we can continue to track this closely and keep you updated every step of the way.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
JN
Julia N's updateReviewer Update
14 Apr 2026, 16:02I'm not sharing anything privately, when making payment I asked your consultant if I should make an immediate payment she said no, currently your sales agent tells me billing must locate the payment before being reconnected. So no, I'm not reconnected.
JN
Julia N's update14 Apr 2026, 16:02
Reviewer Update
I'm not sharing anything privately, when making payment I asked your consultant if I should make an immediate payment she said no, currently your sales agent tells me billing must locate the payment before being reconnected. So no, I'm not reconnected.
Mweb's replyOfficial
14 Apr 2026, 16:05 Hello Julia, thank you for sharing your experience. Being passed between teams without a clear resolution is frustrating and not the standard we aim to deliver.We have reached out to the team that manages service reconnections directly. We can see they connected with you earlier this afternoon and have already logged the matter with our finance team for review and resolution as a priority.We are committed to seeing this through and ensuring you receive clear feedback and a proper outcome. Please feel free to share your details via private message so we can continue to track this closely and keep you updated every step of the way.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply14 Apr 2026, 16:05
Official
Hello Julia, thank you for sharing your experience. Being passed between teams without a clear resolution is frustrating and not the standard we aim to deliver.We have reached out to the team that manages service reconnections directly. We can see they connected with you earlier this afternoon and have already logged the matter with our finance team for review and resolution as a priority.We are committed to seeing this through and ensuring you receive clear feedback and a proper outcome. Please feel free to share your details via private message so we can continue to track this closely and keep you updated every step of the way.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
JN
Julia N's updateReviewer Update
14 Apr 2026, 16:11An automated response? Useless.
JN
Julia N's update14 Apr 2026, 16:11
Reviewer Update
An automated response? Useless.
Mweb's replyOfficial
14 Apr 2026, 16:22Hi Julia, we hear your frustration, and we understand why it feels that way after a difficult experience trying to get clear resolution.This isn’t just a generic response, your case has already been picked up, reviewed, and escalated with the relevant teams, including finance, to ensure it is actively being worked on rather than sitting unresolved.What matters now is getting you a clear outcome, not repeating what has already been done. The team will continue to follow through on this and ensure you receive proper feedback once there is movement or a final decision.If there’s anything specific still outstanding on your side, we’re here to address it directly so nothing gets missed.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 Apr 2026, 16:22
Official
Hi Julia, we hear your frustration, and we understand why it feels that way after a difficult experience trying to get clear resolution.This isn’t just a generic response, your case has already been picked up, reviewed, and escalated with the relevant teams, including finance, to ensure it is actively being worked on rather than sitting unresolved.What matters now is getting you a clear outcome, not repeating what has already been done. The team will continue to follow through on this and ensure you receive proper feedback once there is movement or a final decision.If there’s anything specific still outstanding on your side, we’re here to address it directly so nothing gets missed.Kind regards,
The Mweb Team
The Mweb Team
Best regards,