PO
Pieter O
1 reviews | Active since Nov 2025
11 Mar 2026, 14:27
Useless
I have never seen such a useless business. I cannot access my account. I hung on the telephone for 2 hours, "being 3rd in line", and then they disconnected me. Trying to resolve it on the App, the person that I eventually connected to a day later didn't know what to do...
Helpful (0)
Replies (16)0
Replies (16)
Mweb's replyOfficial
11 Mar 2026, 14:32Hi Pieter, thank you for reaching out and sharing your experience. We understand how frustrating it can be to face difficulties and not get the support you need. To assist you more effectively, please send us the details of your query so that our team can review it and provide the appropriate support. We’ll work to address your concerns as quickly as possible once we have your information. U^
Best regards,
Mweb's reply11 Mar 2026, 14:32
Official
Hi Pieter, thank you for reaching out and sharing your experience. We understand how frustrating it can be to face difficulties and not get the support you need. To assist you more effectively, please send us the details of your query so that our team can review it and provide the appropriate support. We’ll work to address your concerns as quickly as possible once we have your information. U^
Best regards,
Mweb's replyOfficial
11 Mar 2026, 14:32Hi Pieter, thank you for sharing your experience. We understand how frustrating it must be to spend so much time trying to get assistance and still face difficulties accessing your account. We have responded to you via direct message (DM) to assist further. Please check your messages so we can work with you to resolve the issue as quickly as possible. U^
Best regards,
Mweb's reply11 Mar 2026, 14:32
Official
Hi Pieter, thank you for sharing your experience. We understand how frustrating it must be to spend so much time trying to get assistance and still face difficulties accessing your account. We have responded to you via direct message (DM) to assist further. Please check your messages so we can work with you to resolve the issue as quickly as possible. U^
Best regards,
PO
Pieter O's updateReviewer Update
11 Mar 2026, 16:48Thank you for getting back so quickly. I really appreciate it. I have not received any DM. Did you DM me on WhatsApp or by email? This is part of the problem; there seems to be a disconnect somewhere, and that is the reason I presume that none of your comms or OTPs get delivered. I also check my Junk Mail folder, but there is nothing.
PO
Pieter O's update11 Mar 2026, 16:48
Reviewer Update
Thank you for getting back so quickly. I really appreciate it. I have not received any DM. Did you DM me on WhatsApp or by email? This is part of the problem; there seems to be a disconnect somewhere, and that is the reason I presume that none of your comms or OTPs get delivered. I also check my Junk Mail folder, but there is nothing.
Mweb's replyOfficial
11 Mar 2026, 16:50Hi Pieter, we have sent you a DM here on HelloPeter.
Best regards,
Mweb's reply11 Mar 2026, 16:50
Official
Hi Pieter, we have sent you a DM here on HelloPeter.
Best regards,
PO
Pieter O's updateReviewer Update
11 Mar 2026, 17:00Ok, I see, the DM is the message I responded to. I do not see any other messages except the two replies from you. But how do I get someone to assist me in resolving this matter, please? I'm still waiting on the chat app, and I don't want to sit and wait on a phone call for almost 2 hours and then get cut off again.
PO
Pieter O's update11 Mar 2026, 17:00
Reviewer Update
Ok, I see, the DM is the message I responded to. I do not see any other messages except the two replies from you. But how do I get someone to assist me in resolving this matter, please? I'm still waiting on the chat app, and I don't want to sit and wait on a phone call for almost 2 hours and then get cut off again.
Mweb's replyOfficial
12 Mar 2026, 10:26We refer to this message:
Hi Pieter, thank you for reaching out and sharing your experience. We understand how frustrating it can be to face difficulties and not get the support you need. To assist you more effectively, please send us the details of your query so that our team can review it and provide the appropriate support. We’ll work to address your concerns as quickly as possible once we have your information. U^
Hi Pieter, thank you for reaching out and sharing your experience. We understand how frustrating it can be to face difficulties and not get the support you need. To assist you more effectively, please send us the details of your query so that our team can review it and provide the appropriate support. We’ll work to address your concerns as quickly as possible once we have your information. U^
Best regards,
Mweb's reply12 Mar 2026, 10:26
Official
We refer to this message:
Hi Pieter, thank you for reaching out and sharing your experience. We understand how frustrating it can be to face difficulties and not get the support you need. To assist you more effectively, please send us the details of your query so that our team can review it and provide the appropriate support. We’ll work to address your concerns as quickly as possible once we have your information. U^
Hi Pieter, thank you for reaching out and sharing your experience. We understand how frustrating it can be to face difficulties and not get the support you need. To assist you more effectively, please send us the details of your query so that our team can review it and provide the appropriate support. We’ll work to address your concerns as quickly as possible once we have your information. U^
Best regards,
Mweb's replyOfficial
12 Mar 2026, 10:26 We refer to this message:
Hi Pieter, thank you for reaching out and sharing your experience. We understand how frustrating it can be to face difficulties and not get the support you need. To assist you more effectively, please send us the details of your query so that our team can review it and provide the appropriate support. We’ll work to address your concerns as quickly as possible once we have your information. U^
Hi Pieter, thank you for reaching out and sharing your experience. We understand how frustrating it can be to face difficulties and not get the support you need. To assist you more effectively, please send us the details of your query so that our team can review it and provide the appropriate support. We’ll work to address your concerns as quickly as possible once we have your information. U^
Best regards,
Mweb's reply12 Mar 2026, 10:26
Official
We refer to this message:
Hi Pieter, thank you for reaching out and sharing your experience. We understand how frustrating it can be to face difficulties and not get the support you need. To assist you more effectively, please send us the details of your query so that our team can review it and provide the appropriate support. We’ll work to address your concerns as quickly as possible once we have your information. U^
Hi Pieter, thank you for reaching out and sharing your experience. We understand how frustrating it can be to face difficulties and not get the support you need. To assist you more effectively, please send us the details of your query so that our team can review it and provide the appropriate support. We’ll work to address your concerns as quickly as possible once we have your information. U^
Best regards,
PO
Pieter O's updateReviewer Update
12 Mar 2026, 10:55Hi, here is a list of the problems and the things I want to achieve:
I want to log into my cPanel for the domain www.papasktichen.co.za
I have lost my cPanel username and password.
I cannot retrieve either username or password from your website because I do not receive OTPs via email or on my cellphone.
Even if I call your technical support number, they do not recognize my ID number.
So, there is a problem with your system that I need you to address, please.
I need to get my username and password for the domain www.papaskitchen.co.za
Once I have this, I can log into my cPanel and do the stuff that I want to do.
Please send me my username and password to access cPanel for the domain www.papaskitchen.co.za
And please fix the error on your system, as I have a few accounts with Mweb, so that in the future, if I want to retrieve my password or change it, I actually do get OTPs.
I want to log into my cPanel for the domain www.papasktichen.co.za
I have lost my cPanel username and password.
I cannot retrieve either username or password from your website because I do not receive OTPs via email or on my cellphone.
Even if I call your technical support number, they do not recognize my ID number.
So, there is a problem with your system that I need you to address, please.
I need to get my username and password for the domain www.papaskitchen.co.za
Once I have this, I can log into my cPanel and do the stuff that I want to do.
Please send me my username and password to access cPanel for the domain www.papaskitchen.co.za
And please fix the error on your system, as I have a few accounts with Mweb, so that in the future, if I want to retrieve my password or change it, I actually do get OTPs.
PO
Pieter O's update12 Mar 2026, 10:55
Reviewer Update
Hi, here is a list of the problems and the things I want to achieve:
I want to log into my cPanel for the domain www.papasktichen.co.za
I have lost my cPanel username and password.
I cannot retrieve either username or password from your website because I do not receive OTPs via email or on my cellphone.
Even if I call your technical support number, they do not recognize my ID number.
So, there is a problem with your system that I need you to address, please.
I need to get my username and password for the domain www.papaskitchen.co.za
Once I have this, I can log into my cPanel and do the stuff that I want to do.
Please send me my username and password to access cPanel for the domain www.papaskitchen.co.za
And please fix the error on your system, as I have a few accounts with Mweb, so that in the future, if I want to retrieve my password or change it, I actually do get OTPs.
I want to log into my cPanel for the domain www.papasktichen.co.za
I have lost my cPanel username and password.
I cannot retrieve either username or password from your website because I do not receive OTPs via email or on my cellphone.
Even if I call your technical support number, they do not recognize my ID number.
So, there is a problem with your system that I need you to address, please.
I need to get my username and password for the domain www.papaskitchen.co.za
Once I have this, I can log into my cPanel and do the stuff that I want to do.
Please send me my username and password to access cPanel for the domain www.papaskitchen.co.za
And please fix the error on your system, as I have a few accounts with Mweb, so that in the future, if I want to retrieve my password or change it, I actually do get OTPs.
Mweb's replyOfficial
12 Mar 2026, 11:29Thank you for your reply, Pieter.
Please share the registered email address associated with the Mweb account so we may locate your profile and further advise.
Kind regards,
Mweb Team
Please share the registered email address associated with the Mweb account so we may locate your profile and further advise.
Kind regards,
Mweb Team
Best regards,
Mweb's reply12 Mar 2026, 11:29
Official
Thank you for your reply, Pieter.
Please share the registered email address associated with the Mweb account so we may locate your profile and further advise.
Kind regards,
Mweb Team
Please share the registered email address associated with the Mweb account so we may locate your profile and further advise.
Kind regards,
Mweb Team
Best regards,
PO
Pieter O's updateReviewer Update
12 Mar 2026, 12:41***
PO
Pieter O's update12 Mar 2026, 12:41
Reviewer Update
***
Mweb's replyOfficial
12 Mar 2026, 12:52Thank you so much for your details, Pieter. We have escalated the matter directly to our Domain support teams to review the above. We have requested that they email you at *** with further updates and details on the next steps, taking all of the above requests into account. They will email you as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
Mweb's reply12 Mar 2026, 12:52
Official
Thank you so much for your details, Pieter. We have escalated the matter directly to our Domain support teams to review the above. We have requested that they email you at *** with further updates and details on the next steps, taking all of the above requests into account. They will email you as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
PO
Pieter O's updateReviewer Update
12 Mar 2026, 12:53Thank you Sir/Me.
PO
Pieter O's update12 Mar 2026, 12:53
Reviewer Update
Thank you Sir/Me.
Mweb's replyOfficial
12 Mar 2026, 12:54 Thank you so much for your details, Pieter. We have escalated the matter directly to our Domain support teams to review the above. We have requested that they email you at *** with further updates and details on the next steps, taking all of the above requests into account. They will email you as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
Mweb's reply12 Mar 2026, 12:54
Official
Thank you so much for your details, Pieter. We have escalated the matter directly to our Domain support teams to review the above. We have requested that they email you at *** with further updates and details on the next steps, taking all of the above requests into account. They will email you as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
12 Mar 2026, 12:54 Thank you so much for your details, Pieter. We have escalated the matter directly to our Domain support teams to review the above. We have requested that they email you at *** with further updates and details on the next steps, taking all of the above requests into account. They will email you as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
Mweb's reply12 Mar 2026, 12:54
Official
Thank you so much for your details, Pieter. We have escalated the matter directly to our Domain support teams to review the above. We have requested that they email you at *** with further updates and details on the next steps, taking all of the above requests into account. They will email you as soon as possible.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Best regards,
PO
Pieter O's updateReviewer Update
12 Mar 2026, 15:24Thank you, Mweb, for resolving this matter now. Much appreciated. Looks like you just need to speak to the right person. Anyways, all good now, thanks.
PO
Pieter O's update12 Mar 2026, 15:24
Reviewer Update
Thank you, Mweb, for resolving this matter now. Much appreciated. Looks like you just need to speak to the right person. Anyways, all good now, thanks.
Mweb's replyOfficial
16 Mar 2026, 11:41 Hello Pieter.
Thank you for taking the time to share this update. We are pleased to hear that the matter has now been resolved and that the right support was able to assist. Your feedback is truly appreciated and helps us continue improving the experience for our customers.
Kind regards,
The Mweb Team
Thank you for taking the time to share this update. We are pleased to hear that the matter has now been resolved and that the right support was able to assist. Your feedback is truly appreciated and helps us continue improving the experience for our customers.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply16 Mar 2026, 11:41
Official
Hello Pieter.
Thank you for taking the time to share this update. We are pleased to hear that the matter has now been resolved and that the right support was able to assist. Your feedback is truly appreciated and helps us continue improving the experience for our customers.
Kind regards,
The Mweb Team
Thank you for taking the time to share this update. We are pleased to hear that the matter has now been resolved and that the right support was able to assist. Your feedback is truly appreciated and helps us continue improving the experience for our customers.
Kind regards,
The Mweb Team
Best regards,