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Lerato
1 reviews | Active since Nov 2021
10 Apr 2026, 22:40
Useless app and useless customer service. 😑
Has the most useless mobile app ever. I paid my account after hours and was not reconnected immediately. I even went as far as paying in advance thinking that my services would be restored. Prior to paying my account I requested to speak to an agent before the were closed ant 17:00, that went bust because my chat was closed before even speaking to an agent. I want my money back because wow. The customer servise in nonexistent. If I could rate it 0 stars I would. I am currently shopping around for a better service provider.
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Replies (2)L
Lerato's updateReviewer Update
11 Apr 2026, 11:00This is so frustrating, I have been on the phone since 8 in the morning only to be cut off when I'm number 4 on the line. I want to cancel my account with your useless company
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Lerato's update11 Apr 2026, 11:00
Reviewer Update
This is so frustrating, I have been on the phone since 8 in the morning only to be cut off when I'm number 4 on the line. I want to cancel my account with your useless company
Mweb's replyOfficial
13 Apr 2026, 09:56Good day, Lerato,
We understand how frustrating this has been, especially after making a payment and expecting immediate reconnection, only to experience delays, dropped support attempts, and difficulty getting through to an agent. This is not the experience we want for you or any of our clients.
It can be seen that your service has now been successfully reconnected after assistance from our agents.
If any further assistance is needed, please send a direct message on Hello Peter with the details, and the team will be happy to help.
Your experience will be shared with the Service Quality Team for review, as part of ongoing efforts to improve the customer journey and support experience.
Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after making a payment and expecting immediate reconnection, only to experience delays, dropped support attempts, and difficulty getting through to an agent. This is not the experience we want for you or any of our clients.
It can be seen that your service has now been successfully reconnected after assistance from our agents.
If any further assistance is needed, please send a direct message on Hello Peter with the details, and the team will be happy to help.
Your experience will be shared with the Service Quality Team for review, as part of ongoing efforts to improve the customer journey and support experience.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 09:56
Official
Good day, Lerato,
We understand how frustrating this has been, especially after making a payment and expecting immediate reconnection, only to experience delays, dropped support attempts, and difficulty getting through to an agent. This is not the experience we want for you or any of our clients.
It can be seen that your service has now been successfully reconnected after assistance from our agents.
If any further assistance is needed, please send a direct message on Hello Peter with the details, and the team will be happy to help.
Your experience will be shared with the Service Quality Team for review, as part of ongoing efforts to improve the customer journey and support experience.
Kind regards,
The Mweb Team
We understand how frustrating this has been, especially after making a payment and expecting immediate reconnection, only to experience delays, dropped support attempts, and difficulty getting through to an agent. This is not the experience we want for you or any of our clients.
It can be seen that your service has now been successfully reconnected after assistance from our agents.
If any further assistance is needed, please send a direct message on Hello Peter with the details, and the team will be happy to help.
Your experience will be shared with the Service Quality Team for review, as part of ongoing efforts to improve the customer journey and support experience.
Kind regards,
The Mweb Team
Best regards,