Useless and Messed up service ever for a new customer i really regret

If only i knew the service was this bad i should have first came on to this page to see the reviews because o wow it is as bad as Eskom. and i fail to understand where Manelisa Mavusi and Johan Jordan is whiles this boat is busy sinking. I took out 2 combo deals for LTE @R399.00 per month. Im a new customer and the service is already bad with the new start, They like the reserve bank most of them work from home, management cant get hold of them, they take your numbers and never call you back. Now when my goods was delivered to me and i also still had to pay R300 for delivery there was one full package and the other only had the sim, Ive been calling to fix this problem with no hope what so ever. By now i spoke to over 50 staff members who gets paid a salary for free because they do not do what they suppose to be doing at all. I spoke to a Ovayo this morning and i honestly dnt knw how she got hired at that company because she is rude and useless she is one of the staff that will work this company into the ground, cares nothing about customers just her monthly salary. last week i spoke to Ncutukazi Kimbili i asked her for a manager again u cant speak to a manager she escalated my request "call back" to a manager called Carmon Lombard did Carmon ever call me back lol she never did....... i will not pay this bill until they fix the issue at hand, I work for Karcher one of the biggest brands in cleaning my MD has an open door policy to his staff and how a small company like mweb is so closed up is amazing that not even a manager can be reached how useless and disgusting is this company.