Useless and ***********

I am following up on my previous email regarding the ongoing issue with my internet connection under username SW-1***. Unfortunately, I have still not received any response or resolution from your customer service or technical team.

For clarity, I would like to note that Ms. Lungile Mahlangu did attempt to assist, but the core issue appears to lie with the customer service and technical departments, who have not responded to my emails or calls.

As previously stated, I have already made payment on 07/10/2025, yet I have been without internet connection since that date. This has caused significant inconvenience as I rely on a stable connection for daily use.

Kindly note that the router serial number that needs to be activated is: ***D7AB.

I am therefore requesting:

1. Reimbur*****t or service credit for the days I could not connect.

2. Immediate activation of my router and restoration of my service.

3. A reference number for this complaint.

If I do not receive a response within 3 business days, I will have no choice but to escalate this matter to ICASA and other relevant consumer protection bodies.

I appreciate your prompt attention to this matter.

Kind regards, Itumeleng Mohube Cell: *** Address: 2614 T****huthune Street, Mapetla Soweto Username: SW-1*** Router Serial Number: ***D7AB