BR
Brandon R
1 reviews | Active since Jun 2011
02 Apr 2026, 13:49
USELESS AFTERSALES SERVICE FROM MWEB
Most useless customer service!
Online chats, nothing! See attached images of me still on the line! Frogfoot is done with my installation! I need my line activated!
From the start this has been a mess with mweb and I have had to work with Frogfoot!
I want this done today or I’ll move elsewhere!
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
02 Apr 2026, 13:55Hi Brandon, we completely understand how frustrating this has been, especially after working through the installation and still not having your line activated. We recognise the urgency of getting you connected without any further delays. Please be assured that your case has been escalated to our Fibre Team to assist with the activation. They are prioritising this to ensure your line is activated as soon as possible. We appreciate your patience while this is being finalised and are committed to getting you up and running. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 13:55
Official
Hi Brandon, we completely understand how frustrating this has been, especially after working through the installation and still not having your line activated. We recognise the urgency of getting you connected without any further delays. Please be assured that your case has been escalated to our Fibre Team to assist with the activation. They are prioritising this to ensure your line is activated as soon as possible. We appreciate your patience while this is being finalised and are committed to getting you up and running. Kind regards,
The Mweb Team
The Mweb Team
BR
Brandon R's updateReviewer Update
02 Apr 2026, 14:0746min now on the phone! Still holding! I cannot do this!
BR
Brandon R's update02 Apr 2026, 14:07
Reviewer Update
46min now on the phone! Still holding! I cannot do this!
Mweb's replyOfficial
02 Apr 2026, 14:09Hi Brandon, we completely understand how frustrating it is to be on hold for that long without getting through. That level of delay is not the experience we aim to provide. To assist you without any further waiting, we’ve requested that a member of our team reach out to you directly and provide the support you need. They will be in contact to help resolve your query as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 14:09
Official
Hi Brandon, we completely understand how frustrating it is to be on hold for that long without getting through. That level of delay is not the experience we aim to provide. To assist you without any further waiting, we’ve requested that a member of our team reach out to you directly and provide the support you need. They will be in contact to help resolve your query as quickly as possible. Kind regards,
The Mweb Team
The Mweb Team
BR
Brandon R's updateReviewer Update
02 Apr 2026, 14:35Well someone called, transferred departments / I held on and then they cut the call. Fantastic!
BR
Brandon R's update02 Apr 2026, 14:35
Reviewer Update
Well someone called, transferred departments / I held on and then they cut the call. Fantastic!
Mweb's replyOfficial
02 Apr 2026, 14:41Hi Brandon, we completely understand how frustrating that must be. We’ve requested that someone from our team reach out to you again as soon as possible to ensure your matter is fully addressed. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 14:41
Official
Hi Brandon, we completely understand how frustrating that must be. We’ve requested that someone from our team reach out to you again as soon as possible to ensure your matter is fully addressed. Kind regards,
The Mweb Team
The Mweb Team