Useless ADSL

We have been experiencing seriously slow ADSL line issues for about the last month (it has been intermittently slow since always, but another story for another bad review). On 21Mar we placed a call to Mweb technical support since pretty much nothing loads or opens up anymore, and they log an official line error with Telkom.

On the 26th we call to follow up since nothing has improved, then get told REPEATEDLY that “they are still well within the 7 to 10 working days since the call was logged to resolve the problem”. Note: not since the problem arose, no, since i got fed up, called, was on hold for forever and then logged a fault.

On the 27th we get an sms from Telkom saying they created a work order and will send a technician as soon as one is available.

On the 29th the line is pretty much dead, so we call to follow up. The technical support resets something and then updates the problem to ‘no internet’ instead of ‘slow internet’ since he cannot see our modem.

On 5Apr we get another text from Telkom saying the same as the previous.

So today, 6Apr, the 10 working days have come and gone and still nothing. When i call to follow up, they tell me the only thing i can do is wait patiently for Telkom to provide feedback. He also escalates the call, which apparently means nothing since the previous two also did that. When i bring up the 10 working days, i get told some nonsense about how problems will take longer to resolve if pavement is being dug up, which MIGHT be a POSSIBLE reason, and it might not be in front of my house, so i wont necessarily see it. He also asks me what it is i want him to tell me since he has done all he can.

So it seems the 7-10working day card can only be played by the one party and if more than that time passes, tough luck, the best thing i can do is ‘wait patiently’. I could maybe still live with the fact that it takes longer if Mweb just had the decency to ACTUALLY follow up with Telkom and let me know what is going on, its not like we’re not paying them for the service...which they are obviously not providing...