JS
Jennie S
1 reviews | Active since Jun 2010
05 Oct 2015, 14:26
USELESS!!!
MWEB IS THE MOST USELESS BUNCH OF IDIOTS!!!!! KEEP BLAMING OUR EQUIPMENT BUT THE MINUTE THE WEEK DAY STARTS WE DO NOT HAVE INTERNET. IT IS SO BAD NOW, YOU CAN'T EVEN PHONE THEM. THE ONE NUMBER DOES NOT RING AND THE SALES RINGS AND CUTS OFF. ARE YOU BUSY GOING UNDER?? I AM STARTING TO READ BETWEEN THE LINES. BE HONEST, TELL YOUR CLIENTS YOU ARE NOT ABLE TO DELIVER AND REFUND US OUR MONEY FOR THE PAST 6 MONTHS OF SHOCKING SERVICE. DON'T MAKE US HANG ON AND JUST KEEP PAYING. I ASKED YOU TO CANCEL MY DEBIT ORDER SO I CAN PAY ACCORDING TO THE SERVICE I RECEIVE, WHICH WOULD BE NEVER. SO DISAPPOINTED!!!
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Mweb's replyOfficial
05 Oct 2015, 15:22Hello Nosy,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The call centre has been impacted on by high call volumes, due to a mail outage we have experienced today.
Please accept our apologies for any frustration this may have caused you.
We will continue to contact you, until we find a resolution to the existing query.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The call centre has been impacted on by high call volumes, due to a mail outage we have experienced today.
Please accept our apologies for any frustration this may have caused you.
We will continue to contact you, until we find a resolution to the existing query.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply05 Oct 2015, 15:22
Official
Hello Nosy,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The call centre has been impacted on by high call volumes, due to a mail outage we have experienced today.
Please accept our apologies for any frustration this may have caused you.
We will continue to contact you, until we find a resolution to the existing query.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The call centre has been impacted on by high call volumes, due to a mail outage we have experienced today.
Please accept our apologies for any frustration this may have caused you.
We will continue to contact you, until we find a resolution to the existing query.
Kind regards
MWEB Client Services
Best regards,