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James D

1 reviews | Active since May 2026

18 May 2026, 18:08

Useless

I am an mweb client. We run a small guesthouse. For 2 months i have had no internet which results in cancelations. I have contacted mweb numerous times with no joy. When you call the call Centre you wait for at least 1.5 hrs for somebody to pick up.. Then the line usually goes dead. Ive had an IT specialist come and check my installation at my cost with no fault found. Then I have even tried to cancel the subscription and I can't even do that as mweb has to contact u before this is possible and they simply don't. There is also no office where one can go in person.. However without fail they keep debiting my account every month.... This I a warning to all potential mweb customers. Please don't waste your money. Mweb has zero customer service and are pathetic when it comes to support. All mweb does is cause damage to your business and also your stress levels. Please heed this warning and rather go with an alternate service provider. Mweb summed up in a single word.... Useless...

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Replies (1)
Mweb
Mweb's reply19 May 2026, 08:57
Official
Hello  James. We understand the impact this has had on your business, especially over such an extended period without a working connection. Losing bookings, covering additional costs for independent checks, and still not having a resolution places unnecessary pressure on you, and that is not the experience we aim to deliver.The difficulty you’ve faced reaching support, and the lack of follow-through on both the service issue and your cancellation request, are taken seriously. This level of disruption and effort on your side is not acceptable.To move this forward with the urgency it requires, we have arranged for our Retentions team to review your full profile and contact you directly. They will assess the ongoing connectivity issue, the billing concerns, and your cancellation request, and work with you on clear next steps and a resolution that addresses the situation properly.Your experience matters, and the focus now is on resolving this in a way that restores both service reliability and confidence.

Kind regards, 
The Mweb Team