TK
Thuto K
1 reviews | Active since Jun 2015
14 Mar 2026, 20:58
USELESS
Well MWEB has not resolved my query, clearly they do not care. They just buzzed me twice, I guess it was for their records that they tried calling me and couldn't get hold of me
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Replies (1)
Mweb's replyOfficial
16 Mar 2026, 08:58Morning Thuto. We see how frustrating it must be to feel your query hasn’t been addressed and that contact attempts haven’t connected successfully. We can see that our teams tried reaching you with no luck. To assist, we have requested that our Retentions team email you directly with details regarding your downgrade request and the next steps as soon as possible.
Your feedback has been shared internally to help improve follow-up and ensure smoother support in the future. Our teams will be in touch with you via email very soon.
Kind regards,
Mweb Team
Your feedback has been shared internally to help improve follow-up and ensure smoother support in the future. Our teams will be in touch with you via email very soon.
Kind regards,
Mweb Team
Mweb's reply16 Mar 2026, 08:58
Official
Morning Thuto. We see how frustrating it must be to feel your query hasn’t been addressed and that contact attempts haven’t connected successfully. We can see that our teams tried reaching you with no luck. To assist, we have requested that our Retentions team email you directly with details regarding your downgrade request and the next steps as soon as possible.
Your feedback has been shared internally to help improve follow-up and ensure smoother support in the future. Our teams will be in touch with you via email very soon.
Kind regards,
Mweb Team
Your feedback has been shared internally to help improve follow-up and ensure smoother support in the future. Our teams will be in touch with you via email very soon.
Kind regards,
Mweb Team