PH
Paul H
1 reviews | Active since Mar 2022
07 Apr 2026, 11:08
USELESS
Ok Mweb, another 5 days has come and passed, still no clarity, communication as to when my fibre will be installed, i have even sent your team the router's ID code , the physical installation, the pin location, the fact that we are in coverage, but yet no confirmation of installation ? Can someone assist ?
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Replies (2)PH
Paul H's updateReviewer Update
07 Apr 2026, 11:16A phone number would be most appreciated
PH
Paul H's update07 Apr 2026, 11:16
Reviewer Update
A phone number would be most appreciated
Mweb's replyOfficial
07 Apr 2026, 13:54Hi Paul, We can see how much effort you’ve already put into trying to get this finalised, from sharing the router ID to confirming coverage and installation details, and it’s completely understandable to expect clear progress and communication by now. A follow-up has been submitted directly to our Fibre team to prioritise your installation and get a confirmed update on scheduling. At this stage, the delay is usually linked to final confirmation between provisioning and the fibre network partner, which is why a firm installation date hasn’t yet been communicated. Your request is now flagged for urgent attention, and the team is actively working to confirm installation readiness and provide you with a clear timeline. As soon as there is a confirmed update, it will be shared with you. We’re continuing to track this closely and push for resolution, this is being actively followed up and won’t be left unattended. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 13:54
Official
Hi Paul, We can see how much effort you’ve already put into trying to get this finalised, from sharing the router ID to confirming coverage and installation details, and it’s completely understandable to expect clear progress and communication by now. A follow-up has been submitted directly to our Fibre team to prioritise your installation and get a confirmed update on scheduling. At this stage, the delay is usually linked to final confirmation between provisioning and the fibre network partner, which is why a firm installation date hasn’t yet been communicated. Your request is now flagged for urgent attention, and the team is actively working to confirm installation readiness and provide you with a clear timeline. As soon as there is a confirmed update, it will be shared with you. We’re continuing to track this closely and push for resolution, this is being actively followed up and won’t be left unattended. Kind regards,
The Mweb Team
The Mweb Team