USE Mweb AT YOUR OWN RISK! After 31 Aug I have been struggling with my connection and whenever I try to communicate with on their website or Whatsapp, they just have bots responding. No real human assistance. Kindly recommend a better alternative for me.

Hello SIPHO 
We recognise how difficult it is to have your connection affected since 31 August and then struggle to get meaningful assistance through our website and WhatsApp channels. When you need help with an ongoing connectivity issue, being directed through automated responses without reaching the right support can make the process feel unnecessarily difficult.

We’d like to review the details of your connection issue and the support interactions you’ve had so we can establish what assistance is still required and guide you on the next steps.

Please share your query details via private message so we can securely verify the relevant information and assist further.

We appreciate you raising this with us. Your feedback around the balance between automated assistance and access to human support is valuable and will be shared with the relevant teams for review.

Kind regards, 
The Mweb Team