Use any other available service provider

This level of service is completely unacceptable. As a new tenant attempting to reactivate an existing fibre line, I was issued a router, subjected to more than seven hours on hold, and still did not receive a successful fibre activation. This reflects a severe failure in service delivery, customer support, and operational competence. The excessive time wasted and lack of resolution are indefensible and fall far below any reasonable service standard.

Do not waste your time, try any other available service provider.