URGENT: Refund Still Not Paid, Billing ***** & Credit Bureau Threat – Immediate Resolution Required

I am absolutely disgusted with the way your company has handled my account and the complete disrespect I’ve been shown as a paying customer.

Let’s be clear:

In February, you wrongfully cancelled my account claiming I hadn’t paid — which was a lie. My account was fully paid up.

I had to find out myself when my service was shut off without a single warning or communication. After calling your support, you admitted the error was on your side.

I told you to keep the cancellation, but a week later, you had the audacity to bill me for a reactivation I never requested.

When I called again, your agents apologized and promised a refund in 48 hours. That didn’t happen. Then it became 7 working days. Still nothing.

On the 4th of March, I escalated the matter and asked for it to be marked urgent. Since then, I’ve made more than 7 follow-up calls, and each time I’ve been given the runaround.

To make things worse, at the end of March, you billed me R1700 — double my normal fee — without my consent. This caused multiple debit orders to bounce and messed up my entire financial planning.

And now, instead of fixing your mess, I’m getting threats about sending my name to the credit bureau? Are you serious?

This situation is beyond ridiculous — it’s gross incompetence and borders on *****.

I am demanding the following with immediate effect:

A full refund of all incorrect and unauthorized charges, including the *****ulent reactivation fee and the R1700 debit.

A written statement confirming that you will not hand my name over to the credit bureau.

An official apology and acknowledgment of the damage your actions have caused — both financially and mentally.

You have 3 working days to respond and resolve this. If I don’t hear back, I will lodge a formal complaint with ICASA, explore legal action.

Get your house in order.