Urgent: Ongoing Wi-Fi Issues and Poor Service Support

Dear Mweb Support, I am writing to express my frustration with the Wi-Fi service I have been receiving for the past two months. Despite being on a 50 Mbps plan, my internet speeds have consistently ranged between 20-30 Mbps when tested. This is not the service I am paying for, and it is affecting my ability to work efficiently from home. Since yesterday, my Wi-Fi has been completely down, and I have been unable to access the internet. I attempted to resolve the issue via your live chat, but I continuously receive an error stating that you are busy. I understand that there may be high demand for support, but this lack of assistance is unacceptable given the circumstances. I am now considering canceling my service due to the lack of responsiveness and the ongoing performance issues. I would appreciate an immediate response to resolve these matters, or I will be left with no choice but to explore other service providers who can offer reliable support and internet speeds. Please get back to me as soon as possible with a solution or escalate this to a higher level if necessary.

Account number is ***6