Urgent: Ongoing Unauthorized Debits After Cancellation

Once again, MWEB has proven to be an extremely disappointing ISP.

My mother requested the cancellation of her account nearly three months ago, yet MWEB continues to debit her account every month. She is a pensioner and cannot afford these charges, which is exactly why she cancelled the service in the first place.

To make matters worse, because these unauthorized deductions go off when there are insufficient funds, she is now being charged additional bank fees — through no fault of her own. This is unacceptable and deeply unfair.

I have contacted MWEB multiple times on her behalf, but the issue remains unresolved. Previously, the monthly debit amounts were inconsistent, and now, despite the cancellation, they continue to take money from her account.

Please resolve this immediately, stop all further debits, and refund all amounts taken since the cancellation request.

This situation is causing unnecessary stress and financial hardship for an elderly customer. It’s disgraceful that a company of your size allows this to happen. #BlackFriday