Urgent: Incorrect Disconnection Date Causing Service Interruption.

I am writing to file a complaint regarding an issue with my recent transition from MWeb to a new internet service provider under Vumatel. Specifically, I deactivated my MWeb account effective on the 31st of March, as I was supposed to switch to a new service provider at that time.

Unfortunately, there appears to have been a miscommunication between MWeb and Vumatel. MWeb informed Vumatel that my services would end at the end of April instead of the 31st of March. As a result, my new service provider cannot connect me because Vumatel’s system still shows my account as active until the end of April, even though MWeb has already deactivated me on their side.

This mistake is causing a major inconvenience because I work from home, and my son also attends school from home. We cannot afford to be without internet access for this extended period. I have already paid my new provider, but they cannot activate my service until Vumatel updates their records.

I urgently request that MWeb correct this error immediately and inform Vumatel to update their system so my new provider can connect me as soon as possible. Thank you for your prompt attention to this matter.

Thanks Angela