URGENT FORMAL COMPLAINT – REPEATED SERVICE OUTAGES & UNRESOLVED WIFI ISSUE

I am extremely disappointed and frustrated with the service I have received from Mweb. My WiFi has been down twice in November alone, with each outage lasting several days. Once again, since Friday, I have had no WiFi, and nothing has been done to resolve the issue.

Mweb sent me to Openserve, who have been giving vague explanations about a “cable issue”, yet no progress or timeline has been provided. This back-and-forth between Mweb and Openserve is unacceptable.

I am paying monthly for a service that I am not receiving, and in a single month I have experienced more outages than actual usage. It is clear that Mweb prioritises acquiring new customers and installations over customer service, support, and retention. This is unacceptable.

I need this matter resolved immediately. I expect:

Urgent restoration of my internet service

A clear explanation of the cause of the repeated outages

Compensation or a prorated credit for the days I have been without service

Assurance that this problem will not continue

If Mweb cannot provide a reliable service, I will be forced to escalate this matter further and explore alternative providers.

I expect a response within 24 hours.Your fault MWB***6 . THEIR CHAT LIVE IS USELESS BEEN WAITING THE WHOLE DAY FOR A RESPONSE