Urgent – Fibre Installation Delay & Poor Service

I am extremely disappointed with the service I have received regarding my fibre installation. As per my discussions with your consultant, I followed all instructions and notified MWEB well in advance to ensure that my internet would be up and running by March 1, 2025. Despite this, I am now being told that installation cannot be confirmed.

Your team has all the correct information, yet continues to communicate incorrect details. There has been no follow-up from your side(there is no way I would miss it, if you didn't get through via phone call, update information on the app as you so urge customers to do, email, whatsapp, there are no excuses), and the lack of accountability and customer service is unacceptable. The incompetence displayed in handling my request will result in a loss of income and inconvenience for many. However, it seems that MWEB simply does not care about the impact on its customers.

I need urgent assistance in resolving this issue immediately. Please provide a concrete update on my installation status and a firm resolution timeline. If this matter is not addressed with the urgency it deserves, I will have no choice but to escalate my complaint further.

I expect a response as soon as possible.