1 reviews | Active since Oct 2020
Urgent Complaint: Premature disconnection of MWEB
Very disappointed with Mweb I’ve been with them since 2022 however I lost trust . Since the 29th of March until date I have no connection they prematurely disconnected my services with no proper explanation as to why it has been frustrating for me working remotely with no connectivity, buying prepaid data whereas I have been paying my account with no issues. No one is giving updates on the matter I have to constantly calling them waiting on the call for plus two hours for someone to pick the call. Since disconnection I have been calling Mweb continuously in an attempt to solve the matter numerous Tickets are been logged with no update or solutions ticket number MWB***7, MWB***9, MWB***6. To date I have not received a clear reason for the disconnection nor a definitive timeline for restoration. This is creating unnecessary stress and reputation risk in my professional capacity this situation is unacceptable particularly given that the contract was taken in good faith through an employee partnership arrangement.
We understand how frustrating and stressful this situation has been, especially with the extended loss of connection, the impact on your ability to work remotely, and the effort you’ve had to put into following up without receiving clear answers. This is not the level of service we aim to provide, particularly when it comes to communication and service continuity.
We can see that the relevant teams are actively working on your case. To help move this forward, we have escalated the matter to the team that handles Metrofibre line reconnections to prioritise and speed up the restoration of your service.
If you need any further assistance or updates in the meantime, please send us a direct message on Hello Peter, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating and stressful this situation has been, especially with the extended loss of connection, the impact on your ability to work remotely, and the effort you’ve had to put into following up without receiving clear answers. This is not the level of service we aim to provide, particularly when it comes to communication and service continuity.
We can see that the relevant teams are actively working on your case. To help move this forward, we have escalated the matter to the team that handles Metrofibre line reconnections to prioritise and speed up the restoration of your service.
If you need any further assistance or updates in the meantime, please send us a direct message on Hello Peter, and the team will be happy to help.
Kind regards,
The Mweb Team
The Mweb Team
The Mweb Team