Urgent Action Required: Disconnection of My Account

I logged a ticket with MWEB yesterday, and I am appalled by the lack of action taken and the terrible service I have received.

Here are the facts:

Your system incorrectly sent a request for VUMA to disconnect my account because the debit order was marked as unpaid, which is a direct result of me paying via EFT for the last couple of months.

Despite this, I have been paying my bills on time, including the payment I made for the month of April on Monday night.

My services were disconnected on Monday by VUMA due to your system’s error, leaving me without the internet I rely on to work from home.

VUMA has informed me that they cannot revoke the disconnection until MWEB sends them the necessary request. Yet, despite the urgency of the situation, this request has not been sent.

I have called MWEB 21 times between yesterday and today, each time being put on hold for over 40 minutes, only for the call to be dropped. This is completely unacceptable.

I need immediate action on this. I require an OVC reference number either from yesterday or today to enable VUMA to revoke the disconnection and restore my service.

This is an urgent matter, and I demand that it be resolved immediately. I expect a prompt response and swift resolution. I should not have to keep chasing you for something that is your fault. Fix this NOW.