Upset with all the back and forth and no solving of problems

Over the last 2 weeks I have been trying to explain to Mweb that we have a huge internet problem with our fiber that they provide for us through vuma. So after spending +- 100 rand every two days on phone calls to Mweb we still do not have our problem resolved. I am so let down by their service. We have been with Mweb for over a year and after upgrading from adls we went on to upgrade to fiber and since then we have had issue after issue. I don’t want to hear apologies anymore and all I want is for Mweb to actually solve our problem. Never been so irritated