UPSET, FRUSTRATED AND DISAPPOINTED CUSTOMER

I have submitted good reviews about companies and I have submitted bad reviews. This review will be the worst one that I will submitting till now.

My problems started in November 2023 and they are still not resolved till today 11 January 2024

Around the middle of November 23 my internet connection went down on a Monday morning. I then contacted MWEB to help restore my service. After many phone calls and many unsuccessful attempts to restore my service, it was finally restored five days later on Friday the afternoon of that same week.

I need this point to please be EMPHASIZED

Trying to get into contact with MWEB is a terribly frustrating thing, where in certain instances I was kept on hold for over 25 minutes.

After the service was restored I then informed MWEB that I would like to have my service canceled. However, when the service was restored MWEB thought that since the service was restored that I wanted to undo the canceled request.

I had to call MWEB and inform them that I want to keep the cancelation order in effect. There always seems that there is a lot of confusion among the staff whereby they don't always seem to be on the same page regarding issues and often offering contradictory statements amongst each other.

During the month of the cancelation notice period I decided to engage MWEB about the week that I had no service and requested a credit be refund to me. The MWEB retentions team then told me that they planned to pass a credit onto my MWEB account and that they would refund the funds to me, the amount was a sum of approximately R140

Then the problems escalated. There was lots of confusion and contradictory emails and MWEB system queries between staff regarding the amount of the credit that should be passed or even whether a credit should be passed to me. These amounts varied between approximately R85 and R140

From November 2023 and until today (11/01/24) I have still not been able to resolve my issues with MWEB.

Yesterday (10/01/24) was my last conversation with a member of the MWEB retentions department, a guy name SAADIK ( please excuse my spelling)

SAADIK, promised that he will definitely assist me to resolve this headache as soon as possible and will keep me informed about the progress. I have not heard from him in 2 today's.

I told Saadik that if I had no joy at this point, I would submitted a review to HELLO PETER to get my grievances known. He tthen told me that he is not in anyway afraid, worried or concerned but being reviewed by HELLO PETER. I'm sure MWEB has recordings of this and any other calls that I had with MWEB.

I think MWEB has no regard for its customers. They have very poor customer service practices and are in my opinion a very terrible business to do business with. I will NEVER EVER refer anyone that I know to do business with them and I will be a life long advocate of what a terrible and lousy business they are.

This review could have been much longer as I have many examples of the problems I had with MWEB and the *********** staff members that I had to endure. I really don't know how this business still operates when they don't treat their customers very well.