1 reviews | Active since Oct 2013
Upgraded to Fibre and got billed for ADSL and FIBRE Service
Hi Mweb,
Tried calling your accounts department but not getting through to someone. I've recently upgraded my Home ADSL Package to a Fibre Package. All went smoothly. This morning I noticed that I was debited for the ADSL service as well as the Fibre service. Why didn't Mweb cancel the ADSL Package with the Upgrade to Fibre? Please contact me and reimburse for an unused service that SHOULD HAVE been terminated. Also, I had to manually cancel my ADSL Line Rental this morning. Why was this not cancelled along with the Fibre Upgrade?
This is pathetic.
Good day JP
Thank you for bringing this to our attention and we would like to apologise sincerely for your frustration.
We have tried unsuccessfully to contact you since this complaint was posted and we have left a voice message.
You have since been in contact with our Facebook team who have escalated this to our billing department to investigate and to contact you to arrange a credit.
Please do not hesitate to contact us should you require more information in this regard.
Kind regards
MWEB Client Services
Good day JP
Thank you for bringing this to our attention and we would like to apologise sincerely for your frustration.
We have tried unsuccessfully to contact you since this complaint was posted and we have left a voice message.
You have since been in contact with our Facebook team who have escalated this to our billing department to investigate and to contact you to arrange a credit.
Please do not hesitate to contact us should you require more information in this regard.
Kind regards
MWEB Client Services