Upgraded Fibre only to be downgraded, messed around and 3 days later not fixed

Hi

I upgraded my Fibre Line from 50MBPS Download and 50MBPS Upload to 200MBPS Download and 20MBPS upload on the 13th of November . Issues are listed below.

1) Instead of upgrading, MWEB setup a new account for me with a new username and password and wasted my time. They admitted fault which is fine but no one is fixing it.

2) When number 1 was corrected, my speeds dropped from 50/50 to 20/2. This was tested through my router and the Fibre router from Vumatel with a support technician who also confirmed the issue is not on my side or my equipment.

3) Since I upgraded till today, (5 days) I have not been getting the speeds I am paying for.

4) Sales and technical support are passing me through to each other which is annoying and a waste of my time. Issue is still not fixed.

5) Vumatel smsed me on 16/11/2017 to say problem resolved from that end. Still not getting correct speeds. Ref Number: mwb **********

I simply want my 200mbps and 20mbps speeds I am paying for.