1 reviews | Active since Nov 2013
UPGRADE OF ADSL DATA LINE - waiting...waiting...waiting
I logged a request for the upgrade of my ADSL line the first time on 3 December online. Noting happened and I once again phoned in and logged another request on 7 December. This time a got an sms informing me my request has been logged.
Today I got an sms informing me my upgrade request has been cancelled. I phoned in an could not be assisted as there were problems with the Mweb system. The lady said she will phone me at 12:00 today with feedback....needless to say no call yet...
Is it really so difficult to upgrade an ADSL link which I transferred to Mweb a year ago.... This is not on! I will surely pay Telkom a visit tomorrow in moving to them as I have numerous challenges with Mweb the past few weeks.
Good day danie0
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has not been addressed and forwarded to the relevant person to investigate.
The will be in contact with you to assist with your request and to advise on the way forward.
Please do not hesitate to contact us should you have any further queries.
Kind regards
MWEB Client Services
Good day danie0
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has not been addressed and forwarded to the relevant person to investigate.
The will be in contact with you to assist with your request and to advise on the way forward.
Please do not hesitate to contact us should you have any further queries.
Kind regards
MWEB Client Services